Development Associates, Inc.than 30% <strong>of</strong> its deposit base. Raiffeisen Bank has a rate <strong>of</strong> 60%, <strong>the</strong> five local banks are closerto 70% <strong>and</strong> FINCA lends close to 90%. 272. Can Raiffeisen Bank carry on?Although not yet pr<strong>of</strong>itable, Raiffeisen Bank is moving in that direction. It has entered Kosov<strong>of</strong>or <strong>the</strong> long term <strong>and</strong> expects to show positive numbers in 2004. The owners 28 added 2.5 MEuro in capital in 2003 <strong>and</strong> are preparing to add 5M Euro in 2004. Like any new bank, it is stillfinding efficiencies <strong>and</strong> <strong>the</strong> right portfolio to obtain operating pr<strong>of</strong>its that cover operating costs.Loans from Raiffeisen are longer in term <strong>and</strong> more favorable than for Pro-Credit <strong>and</strong> it providesa welcome bit <strong>of</strong> competition in <strong>the</strong> international banking market.LESSONS LEARNED1. Raiffeisen Bank is lending commercially in <strong>Kosovo</strong>, including housing, consumer credit<strong>and</strong> trade loans. Its portfolio <strong>of</strong> agribusiness, defined very liberally to include all foodprocessing <strong>and</strong> s<strong>of</strong>t drinks, is down to 10%. Its minimal loan has become 10,000 Euro,with 16-18% interest for first time borrowers under 35,000 Euro, <strong>and</strong> 2% a monthbetween 35,000 <strong>and</strong> 50,000 <strong>and</strong> 1% above 50,000. They expect to make 50 loans amonth. In loans over 30,000 Euro, <strong>the</strong>y want immovable collateral. In <strong>the</strong> city, l<strong>and</strong> isacceptable, but in <strong>the</strong> countryside, <strong>the</strong>re may be no market for repossessed property as all<strong>of</strong> <strong>the</strong> neighbors may be relatives or friends who would not buy a bank-auctionedproperty. If <strong>the</strong>re is a new start-up activity, <strong>the</strong> bank will want to see cash flow from anexisting business line that would cover <strong>the</strong> full costs <strong>of</strong> interest <strong>and</strong> principle. While in<strong>the</strong>ory it will lend for agricultural inputs, in practice, <strong>the</strong>y like regular payments, notseasonally adjusted. The Bank provided credit to a mushroom grower with seasonalincome <strong>and</strong> did not receive <strong>the</strong> repayment as scheduled, which fur<strong>the</strong>r dampened itsenthusiasm for “irregular” lending. In some circumstances, <strong>the</strong>y are prepared to accept agrace period for one year <strong>of</strong> interest-only payments. The lesson is that commercial bankswill act like commercial banks, not like an extension <strong>of</strong> a <strong>USAID</strong> project.2. In development terms, <strong>the</strong> question is whe<strong>the</strong>r it was worth $10,500,000 to create <strong>the</strong>commercial bank <strong>and</strong> do <strong>the</strong> o<strong>the</strong>r activities <strong>of</strong> this project. When compared to o<strong>the</strong>rdonor expenditures in <strong>Kosovo</strong>, where <strong>the</strong> impact is <strong>of</strong>ten hard to see after <strong>the</strong> money flowhas ended, <strong>the</strong> sustainability <strong>of</strong> <strong>the</strong> result suggests this investment was worthwhile.Getting support out to <strong>the</strong> <strong>SME</strong> sector early in <strong>the</strong> recovery process was a definitebenefit. The confidence in <strong>the</strong> “American bank” was an important impetus in <strong>the</strong>financial sector. The speed with which <strong>USAID</strong> was able to move in getting this (<strong>and</strong>o<strong>the</strong>r projects started), according representatives <strong>of</strong> o<strong>the</strong>r donors, was <strong>and</strong> inspiration toall. This is particularly notable for an organization not generally known for quickness.27 FINCA, <strong>of</strong> course, does not take savings <strong>and</strong> thus has far lower reserve requirements.28 Raiffeisen is owned by hundred <strong>of</strong> local banks in Austria, <strong>the</strong> periphery owns <strong>the</strong> center, ra<strong>the</strong>r than <strong>the</strong> o<strong>the</strong>r wayaround. This gives <strong>the</strong> bank great stability, as <strong>the</strong> local banks exist by serving a community <strong>and</strong> are not, by allreports, complete pr<strong>of</strong>it maximizers in <strong>the</strong> usual way.<strong>Evaluation</strong> <strong>of</strong> <strong>the</strong> <strong>USAID</strong>/<strong>Kosovo</strong> <strong>SME</strong> 65 May 2004<strong>and</strong> <strong>Agriculture</strong>/Agribusiness ProgramsVolume I
Development Associates, Inc.RECOMMENDATIONSThis was a very high-risk undertaking in <strong>the</strong> context <strong>of</strong> a very unique set <strong>of</strong> circumstances thatare not likely to be encountered again anytime soon. The project succeeded in large measurebecause a private bank came along at just <strong>the</strong> right time <strong>and</strong> was also willing to take a substantialrisk by joining an enterprise with a foreign government agency whose objectives <strong>and</strong> procedureswere not fully compatible. There are not many companies in <strong>the</strong> international arena that wouldbe willing to take that sort <strong>of</strong> risk. <strong>USAID</strong> <strong>and</strong> Deloitte were having a very difficult timemanaging <strong>the</strong> bank. It was showing operating losses at a substantial level. Without <strong>the</strong>Raiffeisen buy-in, with continuance <strong>of</strong> <strong>the</strong> non-commercial direction from <strong>USAID</strong>, <strong>the</strong> ABK wasnot a sustainable operation at <strong>the</strong> time <strong>of</strong> <strong>the</strong> first equity sale in December 2002.<strong>USAID</strong> is a government bilateral development agency <strong>and</strong> has a very clear developmentalmission statement <strong>and</strong> objectives. It has organizational procedures <strong>and</strong> requirements that preventit from operating effectively in <strong>the</strong> commercial sector as an “owner-manager” <strong>of</strong> businessenterprises whe<strong>the</strong>r in finance, trade, agriculture or manufacturing. If it is necessary for <strong>USAID</strong>to get involved in order to jump start private sector activities in critical situations as in <strong>Kosovo</strong>after <strong>the</strong> war, we recommend <strong>the</strong>n by all means take some risk, get things going <strong>and</strong> turn it overas soon as possible to a commercial enterprise that knows how to do it. But have a clear programplan <strong>the</strong> starts out with <strong>the</strong> m<strong>and</strong>ate to identify <strong>the</strong> private sector h<strong>and</strong>-over firm to receive <strong>the</strong>enterprise at <strong>the</strong> earliest possible date.<strong>Evaluation</strong> <strong>of</strong> <strong>the</strong> <strong>USAID</strong>/<strong>Kosovo</strong> <strong>SME</strong> 66 May 2004<strong>and</strong> <strong>Agriculture</strong>/Agribusiness ProgramsVolume I
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FINAL REPORTVOLUME IEVALUATION OF T
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FOREWORDThis report requires some i
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Development Associates, Inc.IPMIRIR
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EXECUTIVE SUMMARYI. FINDINGS1. USAI
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EVALUATION OF THE USAID/KOSOVO SME
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Development Associates, Inc.KOSOVO
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Development Associates, Inc.A. GENE
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VOLUME IIEVALUATION OF THE USAID/KO
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Development Associates, Inc.Exhibit