Development Associates, Inc.MAJOR OPPORTUNITIES1. New product development is underway to provide a product aimed at serving <strong>the</strong> <strong>Kosovo</strong>housing improvement market. Negotiations are ongoing for an additional KfW 1M Euroloan funds for this new product including TA to finish <strong>the</strong> development <strong>of</strong> <strong>the</strong> loanproduct <strong>and</strong> to disperse <strong>the</strong> first loans. The goal <strong>of</strong> this product is to improve <strong>the</strong> st<strong>and</strong>ard<strong>of</strong> living in <strong>Kosovo</strong> <strong>and</strong> diversify sources <strong>of</strong> income for FINCA/K. Market dem<strong>and</strong> forthis loan type is growing rapidly.2. No additional urban credit products are planned. The only future product opportunityseen by FINCA/K is a new pure Ag loan product in addition to <strong>the</strong> current mixedMicro/Small loan product. A new initiative for women starting businesses is beingdiscussed as a potential future project (due to a low percentage <strong>of</strong> women to date in <strong>the</strong>lending activities – 16 %).MAJOR CONSTRAINTS TO REALIZATION OF OPPORTUNITIESThe only major constraint FINCA/K faces is <strong>the</strong> inability to receive <strong>and</strong> use savings depositsfrom <strong>the</strong> rural population thus inhibiting FINCA use <strong>of</strong> a cheap <strong>and</strong> seemingly abundant source<strong>of</strong> loan capital. This is particularly unsettling for FINCA because savings is an integral part <strong>of</strong><strong>the</strong> FINCA global approach to Village Banking (VB). FINCA/K currently has 68,421 euro insavings within its 252 VB groups (December 2003). The savings are currently managed by <strong>the</strong>VB group <strong>of</strong>ficers (as distinct from being available to FINCA as a deposit that allows exp<strong>and</strong>edlending) <strong>and</strong> are used by <strong>the</strong> groups as an additional source <strong>of</strong> loan capital that can be taken byany member <strong>of</strong> <strong>the</strong> group with permission <strong>of</strong> <strong>the</strong> group.SOLUTIONS TO THESE CONSTRAINTSThe current BPK requirements to begin receiving <strong>and</strong> using savings are 4M Euro in equity. Fivelocal banks are very close to this threshold (KSB: 5.7 M Euro, BpB: 5.9M Euro, NBK: 4.7 MEuro, BKP 4.5 M Euro <strong>and</strong> BE: 4.4 M Euro) <strong>and</strong> <strong>the</strong> two international banks are 2 <strong>and</strong> 3 timesover this threshold (Raiffeisen with 7.5 M Euro <strong>and</strong> Pro-Credit with 12.3 M Euro). Considering<strong>the</strong> economic <strong>and</strong> lending environment in <strong>Kosovo</strong> 4M Euro does not seem to be a reasonablerequirement for a <strong>Kosovo</strong> MFI. To solve this constraint FINCA/K must ei<strong>the</strong>r search for grantopportunities to increase its equity (currently at 2.6 M Euro, a 1.4 M Euro shortfall) faster than<strong>the</strong> 5 (optimistic) to 10 year (pessimistic) prognosis for increasing equity from interest income.A second more economical (from a Donor perspective) solution is to convince UNMIK <strong>and</strong>specifically <strong>the</strong> BPK to reduce <strong>the</strong> requirements for MFIs in order to promote rural developmentin <strong>Kosovo</strong>. This seems prudent since <strong>the</strong> banks are predominately working in <strong>the</strong> urban areas<strong>and</strong> <strong>the</strong> MFIs are working in <strong>the</strong> rural areas. The overall idea being that when savings isentrusted to FINCA/K it will be used to provide financial services to rural areas directlypromoting grassroots development.FINCA/KS WORK WITH OTHER DONOR ORGANIZATIONS/FINANCIALINSTITUTIONSFINCA/K has worked with o<strong>the</strong>r donors <strong>and</strong> financial institutions. It has received two grants,one from OSCE (102,258 Euro, May 2003) for lending to minorities <strong>and</strong> <strong>the</strong> o<strong>the</strong>r from UNMIK<strong>Evaluation</strong> <strong>of</strong> <strong>the</strong> <strong>USAID</strong>/<strong>Kosovo</strong> <strong>SME</strong> 73 May 2004<strong>and</strong> <strong>Agriculture</strong>/Agribusiness ProgramsVolume I
Development Associates, Inc.(300,000 DM, August 2001) for special lending projects to women <strong>and</strong> minorities. FINCA/Kalso received 1.75 M Euro in medium-term loans from <strong>the</strong> German Development Bank (KfW) inJune 2002, September 2002 <strong>and</strong> June 2003. (Annex 3) In addition FINCA/K has received a loan<strong>of</strong> USD 150,000 (Oct 2000) <strong>and</strong> a loan <strong>of</strong> USD 250,000 (July 2002) from <strong>the</strong> FINCAInternational Head Office, Village Banking Capital Fund (Independent Auditors Report for <strong>the</strong>year ended August 2003).<strong>USAID</strong> AGREEMENT ON MUTUAL OBJECTIVESFINCA/K’s work with o<strong>the</strong>r donors was not coordinated with <strong>USAID</strong>, but <strong>USAID</strong> providedpositive references to enable o<strong>the</strong>r donors to have confidence that <strong>the</strong> program was financially<strong>and</strong> developmentally solid. <strong>USAID</strong> support was one <strong>of</strong> <strong>the</strong> main reasons that o<strong>the</strong>r donorfunding, such as <strong>the</strong> UNMIK grant for targeted lending, OSCE minority grant, CIDA grant for<strong>the</strong> establishment <strong>of</strong> AMIK, were provided to FINCA/K.IMPACTAchievements as set out in <strong>USAID</strong>’s Strategy for <strong>Kosovo</strong> 2001-2003, SO 1.3, IR 1.3.5,objectives <strong>and</strong> benchmarks set forth in task orders <strong>and</strong> <strong>the</strong> cooperative agreementThe above Objectives table outlines <strong>the</strong> objectives, goals, program benchmarks (indicators) <strong>and</strong>strategic objectives <strong>of</strong> <strong>the</strong> FINCA <strong>Kosovo</strong> project in order to achieve <strong>the</strong> desired results laid outin SO 1.3 <strong>and</strong> IR 1.3.5. Sustainability has been <strong>the</strong> most challenging objective to achieve <strong>and</strong>maintain. In an area with a population <strong>of</strong> approximately 2 million, only 40 – 50,000 businesses<strong>of</strong>ficially registered, currently served by 10 MFIs, 5 small business banks, <strong>and</strong> 2 internationalbanks, <strong>the</strong> financial services market in <strong>Kosovo</strong> is extremely competitive. The level <strong>of</strong> servicerequired to reach FINCAs target group is much higher compared to <strong>the</strong> level <strong>of</strong> service in o<strong>the</strong>rdeveloping countries in Eastern Europe <strong>and</strong> <strong>the</strong> NIS. This high level <strong>of</strong> service is veryexpensive to provide in this environment, requiring large salaries to retain trained <strong>and</strong> qualifiedFinancial Service Officers (FSO) <strong>and</strong> support staff. This fact has kept administrative expenseshigh for FINCA/K. Never<strong>the</strong>less, FINCA has been diligent in cost management <strong>and</strong> efficiencyimprovement efforts while keeping staffing levels consistent. The new SIEMS portfoliomanagement system should allow fur<strong>the</strong>r advances in efficiencies, facilitating FINCA’sexpansion <strong>of</strong> its <strong>of</strong>fered services.The limited number <strong>of</strong> Micro <strong>and</strong> <strong>SME</strong>s, combined with <strong>the</strong> high level <strong>of</strong> competition <strong>and</strong> clientdem<strong>and</strong> for both longer loan terms <strong>and</strong> larger loans, has made it extremely difficult to achieve<strong>the</strong> original outreach goals <strong>and</strong> program indicators listed above. These original outreach goals<strong>and</strong> program indicators were included in <strong>the</strong> initial proposal to <strong>USAID</strong> by FINCA International.These goals <strong>and</strong> indicators were not achievable considering <strong>the</strong> realities <strong>of</strong> <strong>Kosovo</strong> <strong>and</strong> createdextremely high <strong>and</strong> unreasonable expectations for FINCA/K to fulfill. This situation wasexacerbated by <strong>USAID</strong>/<strong>Kosovo</strong>’s focus on supporting production industries <strong>and</strong> job creation,thus narrowing <strong>the</strong> scope <strong>of</strong> FINCA/Ks activities. This narrow scope forced FINCA/K to forgoportfolio diversification <strong>and</strong> sustainability goals. All <strong>the</strong>se factors contributed to <strong>the</strong> missing <strong>of</strong><strong>the</strong> original targets. The <strong>Kosovo</strong> micro <strong>and</strong> small business market dem<strong>and</strong> has shown a tendencyto larger loans <strong>and</strong> longer terms, forcing FINCA/K to leng<strong>the</strong>n loan terms <strong>and</strong> <strong>of</strong>fer larger <strong>and</strong>larger loan amounts. FINCA/K is combating <strong>the</strong>se factors by adding new services <strong>and</strong>continuously analyzing <strong>the</strong> target client changing dem<strong>and</strong>s for financial products. FINCA was<strong>Evaluation</strong> <strong>of</strong> <strong>the</strong> <strong>USAID</strong>/<strong>Kosovo</strong> <strong>SME</strong> 74 May 2004<strong>and</strong> <strong>Agriculture</strong>/Agribusiness ProgramsVolume I
- Page 1 and 2:
FINAL REPORTVOLUME IEVALUATION OF T
- Page 3 and 4:
FOREWORDThis report requires some i
- Page 5 and 6:
Development Associates, Inc.IPMIRIR
- Page 7 and 8:
EXECUTIVE SUMMARYI. FINDINGS1. USAI
- Page 9:
Development Associates, Inc.• Kos
- Page 12:
Development Associates, Inc.land-sc
- Page 16 and 17:
Development Associates, Inc.become
- Page 18 and 19:
EVALUATION OF THE USAID/KOSOVO SME
- Page 20 and 21:
Development Associates, Inc.KOSOVO
- Page 22 and 23:
Development Associates, Inc.A. GENE
- Page 24 and 25:
Development Associates, Inc.3. Perc
- Page 26 and 27:
Development Associates, Inc.busines
- Page 28 and 29:
Development Associates, Inc.provide
- Page 30 and 31:
Development Associates, Inc.Factor
- Page 32 and 33:
Development Associates, Inc.The tab
- Page 34 and 35:
Development Associates, Inc.3. How
- Page 36 and 37:
Development Associates, Inc.Fees mi
- Page 38 and 39:
Development Associates, Inc.Clearly
- Page 40 and 41: Development Associates, Inc.B. CERT
- Page 42 and 43: Development Associates, Inc.Financi
- Page 45 and 46: Development Associates, Inc.The res
- Page 47 and 48: Development Associates, Inc.more ti
- Page 49 and 50: Development Associates, Inc.approxi
- Page 51 and 52: Development Associates, Inc.company
- Page 53 and 54: Development Associates, Inc.Lessons
- Page 55 and 56: Development Associates, Inc.to esta
- Page 57 and 58: Development Associates, Inc.In ligh
- Page 59 and 60: Development Associates, Inc.the con
- Page 61 and 62: Development Associates, Inc.1. Busi
- Page 63 and 64: Development Associates, Inc.As the
- Page 65 and 66: Development Associates, Inc.Only th
- Page 67 and 68: Development Associates, Inc.2.3 Pro
- Page 69 and 70: Development Associates, Inc.B. Link
- Page 71 and 72: Development Associates, Inc.3.6 B2B
- Page 73 and 74: Development Associates, Inc.has ass
- Page 75 and 76: Development Associates, Inc.A) Koso
- Page 77 and 78: Development Associates, Inc.KOSOVO
- Page 79 and 80: Development Associates, Inc.IMPLEME
- Page 81 and 82: Development Associates, Inc.quantit
- Page 83 and 84: Development Associates, Inc.RECOMME
- Page 85 and 86: Development Associates, Inc.represe
- Page 87 and 88: Development Associates, Inc.Objecti
- Page 89: Development Associates, Inc.4. Work
- Page 93 and 94: Development Associates, Inc.surroun
- Page 95 and 96: Development Associates, Inc.This ca
- Page 97 and 98: Development Associates, Inc.1. Majo
- Page 99 and 100: Development Associates, Inc.KOSOVO
- Page 101 and 102: Development Associates, Inc.Targets
- Page 103 and 104: Development Associates, Inc.Weaknes
- Page 105 and 106: Development Associates, Inc.sector
- Page 107 and 108: Development Associates, Inc.KOSOVO
- Page 109 and 110: Development Associates, Inc.IFDC-KO
- Page 111 and 112: Development Associates, Inc.capacit
- Page 113 and 114: Development Associates, Inc.The fee
- Page 115 and 116: Development Associates, Inc.Poultry
- Page 117 and 118: Development Associates, Inc.TARGETS
- Page 119 and 120: Development Associates, Inc.Inconsi
- Page 121 and 122: Development Associates, Inc.RECOMME
- Page 123 and 124: Development Associates, Inc.IMPROVI
- Page 125 and 126: Development Associates, Inc.high co
- Page 127 and 128: Development Associates, Inc.early d
- Page 129 and 130: Development Associates, Inc.Table 1
- Page 131 and 132: Development Associates, Inc.farmer
- Page 133 and 134: Development Associates, Inc.P.O. 2:
- Page 135 and 136: Development Associates, Inc.The lac
- Page 137 and 138: Development Associates, Inc.Based o
- Page 139 and 140: Development Associates, Inc.SUSTAIN
- Page 141 and 142:
Development Associates, Inc.markets
- Page 143 and 144:
Development Associates, Inc.decentr
- Page 145 and 146:
Development Associates, Inc.4. Have
- Page 147 and 148:
VOLUME IIEVALUATION OF THE USAID/KO
- Page 149 and 150:
Development Associates, Inc.Exhibit