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Access to substance abuse treatment in the Cape Town metropole ...

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health service utilization, and consequently <strong>the</strong> use of health services (Andersen,1995; Andersen & Newman, 1973).2.2.1. Health care system fac<strong>to</strong>rsFac<strong>to</strong>rs at <strong>the</strong> level of <strong>the</strong> health care system are also seen as determ<strong>in</strong>ants ofaccess <strong>to</strong> services (Andersen, 1995), primarily because <strong>the</strong> health systemstructures <strong>the</strong> provision of health services <strong>in</strong> society. The BHSU proposes that<strong>the</strong> health care system consists of three dimensions: health policy, health-relatedresources and health care organization (Andersen, 1995). Toge<strong>the</strong>r <strong>the</strong>sedimensions shape health service delivery and <strong>in</strong>fluence <strong>the</strong> extent <strong>to</strong> whichenabl<strong>in</strong>g resources are present <strong>in</strong> society, <strong>the</strong> degree <strong>to</strong> which health-relatedneeds are perceived, and <strong>the</strong> use of services (Phillips et al., 1998).More specifically, health (and social welfare) policies are unders<strong>to</strong>od <strong>to</strong> <strong>in</strong>fluencelegislation and social norms concern<strong>in</strong>g <strong>the</strong> structure and function<strong>in</strong>g of <strong>the</strong>health system, <strong>in</strong>clud<strong>in</strong>g resource allocation, tra<strong>in</strong><strong>in</strong>g of health workers, andhealth priorities (Andersen, 1995; Andersen & Newman, 1973). Health systemresources are def<strong>in</strong>ed <strong>in</strong> terms of <strong>the</strong> f<strong>in</strong>ancial and personnel resources allocatedfor health care (Andersen & Newman, 1973). These resources <strong>in</strong>clude personnelresponsible for service delivery, health care facilities, as well as technology,equipment and materials used <strong>to</strong> provide services (Andersen & Newman, 1973).The BHSU def<strong>in</strong>es <strong>the</strong> organizational dimension <strong>in</strong> terms of <strong>the</strong> distribution ofhealth resources, <strong>in</strong>clud<strong>in</strong>g <strong>the</strong> co-ord<strong>in</strong>ation and regulation of personnel andfacilities (Andersen & Newman, 1973). This dimension is comprised of twoelements; access and structure. <strong>Access</strong> refers <strong>to</strong> <strong>the</strong> way <strong>in</strong> which a personga<strong>in</strong>s entry <strong>in</strong><strong>to</strong> <strong>the</strong> system and is <strong>in</strong>dicated by eligibility requirements and systembarriers such as wait<strong>in</strong>g times, referral processes, and gatekeepers. In contrast,structure refers <strong>to</strong> fac<strong>to</strong>rs that determ<strong>in</strong>e <strong>the</strong> type of services received once aperson enters <strong>the</strong> system.19

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