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AUSA Sustaining Member Profile<br />

DHL Express U.S.<br />

Corporate Structure—CEO: Greg Hewitt. Headquarters:<br />

1210 South Pine Island Road, Fourth Floor, Plantation,<br />

FL 33324. Telephone: 888-345-9363. Website: www.dhlusa.com/usgov.<br />

With over 6,000 certified international specialists in the<br />

U.S. and a network singularly focused on international express<br />

delivery service, DHL Express U.S. enables global trade<br />

by connecting people and businesses quickly, securely and<br />

reliably.<br />

It’s incredible to see how far we at DHL Express have come<br />

since pioneering the first door-to-door international express<br />

delivery company in 1969. We are the industry leaders in international<br />

shipping, serving more than 120,000 destinations<br />

in over 220 countries and territories across the globe. We’re<br />

at home anywhere in the world, and that is important to anyone<br />

with overseas shipping needs.<br />

For more than 20 years, members<br />

of the defense industry have<br />

relied on DHL Express to get their<br />

most important deliveries to the<br />

world’s most difficult and dangerous<br />

locations. At the same time,<br />

DHL Express has concentrated on<br />

providing services that are uniform,<br />

consistent and compliant<br />

with U.S. Customs and Border Protection<br />

rules and International<br />

Traffic in Arms Regulations.<br />

We offer the highest levels of<br />

interactivity with DoD shipping<br />

systems such as Global Freight<br />

Management and the Cargo Movement<br />

Operations System, and in-transit visibility platforms<br />

like the Global Transportation Network. As a subcontractor<br />

on U.S. Transportation Command contracts, we’re also<br />

uniquely experienced with the transportation requirements<br />

of the defense industry. And with over 40 years of international<br />

experience and more than 25,000 dedicated defense<br />

flights completed since 2001, no other express delivery company<br />

knows the world like we do.<br />

Our public sector team offers dedicated support to the<br />

government and the defense industry, with highly skilled<br />

subject-matter experts providing specialized operational<br />

support. Comprised of commercial managers and support<br />

specialists located in every region of our global network, the<br />

DHL Express Public Sector Sales and Support Team provides<br />

risk management and contingency plan triggers; compliance<br />

and program managers who design, implement and support<br />

customized solutions; and a centralized control tower that<br />

serves as a single global point of contact for international<br />

shipping needs. Additional benefits to the public sector include<br />

a discounted international express shipping program,<br />

no fuel surcharges, door-to-door service for shipments of any<br />

weight and size, and freight payment via Syncada. DHL Express<br />

also provides a dedicated and experienced public sector<br />

customer service team that is available Monday through<br />

Friday from 8 a.m. to 5 p.m. in all U.S. time zones.<br />

We’re fully focused on international shipping, and our network<br />

reflects that. We have state-of-the-art hubs around the<br />

world—from Cincinnati and Shenzhen, China, to Bahrain and<br />

Bogota, Colombia—to move shipments across borders at full<br />

speed. Our knowledge of each country’s process and our<br />

longstanding relationships with local customs authorities ensure<br />

the highest levels of compliance. Plus, we have our own<br />

customs brokers all over the world. In many cases, a shipment<br />

is cleared before the plane lands. Through a vast global<br />

network leveraging 45,000 service points, 32,800 vehicles<br />

and approximately 2,380 daily flights, we facilitate world<br />

trade by enabling our customers to expand their business to<br />

and from any country.<br />

Back at home, we navigate the pickup and delivery of over<br />

170,000 daily shipments into and out of the U.S. every day.<br />

And we’re investing over $105 million in the U.S. “super hub”<br />

in Cincinnati to enhance our state-of-the-art facility equipped<br />

with the latest technologies.<br />

We’ve set the standard for tracking shipments with our<br />

pioneering global quality control centers based in Cincinnati;<br />

Leipzig, Germany; East Midlands, England; and Singapore.<br />

The centers allow us to coordinate information on<br />

every shipment in real time, 24/7. We constantly monitor<br />

world events to spot crisis situations that might impact shipments.<br />

Our sophisticated system retrieves data from checkpoints<br />

across the globe daily, helping us take appropriate<br />

actions as necessary to ensure a safe and timely delivery for<br />

all shipments.<br />

By focusing on relationships—both with our customers<br />

and with our network of global partners—DHL Express is positioned<br />

to deliver the highest standards. We believe it’s not<br />

enough to meet a customer’s shipping needs; instead, our<br />

goal is to exceed them. We act with passion, energy and enthusiasm<br />

in everything we do. That’s the personal commitment<br />

of every DHL Express employee.<br />

As the specialists in international shipping, we’re committed<br />

to using our international expertise and world-class service<br />

to ensure every customer’s success. And by combining<br />

our can-do attitude with a spirit of innovation, we’re able to<br />

provide unique solutions to fit each customer’s specific defense<br />

challenges.<br />

At DHL Express, we stand ready to go wherever and whenever<br />

we’re needed—without pause and without interruption—all<br />

at a competitive price. Call the world’s most reliable<br />

defense specialists and see what DHL Express can do for you.<br />

60 ARMY ■ February 2016

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