2016 Responsibility report
Finavia+Responsibility+report+2016
Finavia+Responsibility+report+2016
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<strong>Responsibility</strong> at Finavia A part of society Safety Staff wellbeing Environmental responsibility GRI<br />
Different stakeholders consider different themes to be important – please see below for examples of cooperation in <strong>2016</strong>.<br />
Stakeholder Issues brought up by the stakeholders Examples of Finavia's actions in <strong>2016</strong> Forms of cooperation<br />
Airline customers<br />
Passengers<br />
Personnel<br />
Public authorities<br />
• Digital services and developing the customer experience<br />
• Efficient and punctual airport and air navigation services,<br />
competitive pricing<br />
• Regulation as a cost factor<br />
• Continuous development of operations and Finavia’s<br />
initiative<br />
• Close and open cooperation and communication<br />
• Improving awareness of Helsinki and Finland to create<br />
demand for routes<br />
• Flight safety<br />
• Appropriate airport network and diverse domestic and<br />
international connections<br />
• Smooth service at airports, high standard of customer<br />
service<br />
• Diverse shopping and service options<br />
• Well-being at work<br />
• Supportive and fair remuneration<br />
• Continuous, close cooperation and participation<br />
• Continuous development of competence<br />
• Operational efficiency issues<br />
• Good management and supervisory work<br />
• Ethical operating methods<br />
• Compliance with regulations and Finavia’s own guidelines<br />
• Helpful and active approach in official matters<br />
• Quick <strong>report</strong>ing on environmental issues and customer<br />
contacts<br />
• Up-to-date environmental <strong>report</strong>ing<br />
• Cooperation ensuring smooth air travel (more automation<br />
in passenger and luggage processes)<br />
• Retaining airport charges at an inexpensive level<br />
• Helsinki Airport is still the fourth least expensive main<br />
airport in Europe<br />
• Route development and joint marketing with airlines<br />
(Match Made in HEL event)<br />
• Successful development of flights to Lapland, in cooperation<br />
with regional tourist operators and Visit Finland<br />
• Day-to-day work to ensure flight safety<br />
• Enhancement of airport maintenance operations<br />
• Improving experiences at the airports and providing more<br />
shopping opportunities<br />
• Smoother air travel through automation (digital ticket readers,<br />
eGates and the introduction of new digital channels)<br />
• Continuous development of websites and mobile<br />
applications<br />
• Joint service and cultural training for airport actors<br />
• Chinese-speaking customer service personnel<br />
• Well-being at work projects<br />
• Physical exercise and culture vouchers<br />
• Personnel survey<br />
• Change support package<br />
• Clearer goal-setting, performance management and<br />
assessment<br />
• Developing the initiative and idea system<br />
• Practical application of lighter workload and replacement<br />
work models<br />
• Continuous compliance with regulations and Finavia’s own<br />
instructions and principles<br />
• Influencing the development of regulation of the industry<br />
• Preparations for the implementation of the future aviation<br />
regulations by the European Aviation Safety Agency (EASA)<br />
• Reviewing airport safety and security plans and testing<br />
them in cooperation with the police<br />
• Comprehensive and up-to-date material for environmental<br />
permits<br />
• Well-organised material in applications for environmental<br />
permits and replies regarding appeal<br />
• Reporting to the authorities on environmental issues raised<br />
by local residents<br />
• Developing the environmental <strong>report</strong>ing process<br />
• Customer-specific meetings, continuous dialogue and<br />
cooperation<br />
• Quarterly briefing and consultancy meetings regarding the<br />
development programme of Helsinki Airport<br />
• Preparation and joint assessment of route development<br />
analyses<br />
• Finavia’s international visibility<br />
• Personal service situations<br />
• Customer feedback channels and customer satisfaction<br />
surveys<br />
• Internet, social media, mobile applications<br />
• Events<br />
• Cooperation with other service providers at airports to<br />
create a coherent travel<br />
• Personal development reviews<br />
• Intranet and staff magazine<br />
• Staff briefings<br />
• Training sessions<br />
• Extended occupational healthcare<br />
• Cooperation with shop stewards and monthly meetings<br />
with personnel organisations<br />
• Presentations at shop steward days of personnel<br />
organisations<br />
• Continuous dialogue, meetings, working groups with<br />
authorities<br />
• Preparation and joint reaction to changes in the operating<br />
environment (with the Customs, Police, Border Guard and<br />
other stakeholders)<br />
• Transparent and reliable <strong>report</strong>ing<br />
<strong>Responsibility</strong> <strong>report</strong> <strong>2016</strong> 11