2016 Responsibility report

Responsibility at Finavia A part of society Safety Staff wellbeing Environmental responsibility GRI
Fuels
Refuelling volumes of vehicles and fleets are monitored at airports.
Petrol is gathered at public service stations, and the quantities
are monitored using the receipts. Each year, the airports
compile the data regarding fuel used by ground vehicles into the
Finavia’s Environmental Information system, from where the
Environmental Unit obtains it for environmental reporting.
Feedback on environmental issues
Feedback on environmental issues (including feedback received
via the WebTrak service) is registered in a browser-based feedback
system, from where it is archived in Finavia’s archiving
system (Kronodoc) after a specific period. The number of feedback
messages and their nature are obtained from the environmental
feedback system for environmental reporting.
Personnel details
The personnel details for key indicators are obtained from different
HR systems. The key indicators cover either the Finavia Group
or Finavia Corporation; this is shown for each indicator. The calculation
of key indicators is also guided by the general instructions of
the Accounting Board regarding the calculation of the personnel
indicators shown in the annual reports.
Man-years refer to regular normal working hours excluding
overtime and other hours outside normal working hours. Periods
without pay reduce an employee’s man-year contribution. The
years of service are calculated from the date the uninterrupted
employment began. The age and gender distribution describes
the number of individuals in a permanent and active employment
relationship, divided according to age and gender in accordance
with the average number of personnel in 2016. Personnel turnover
describes the turnover of permanent staff, so that the departure
turnover is the percentage of leaving employees, and the incoming
turnover the percentage of recruited employees, in relation to
total personnel.
Accidents and sick leave are calculated as calendar days, so
that a day of absence is recorded when the accident or illness
caused an absence for the whole day. Training days are also calculated
as whole days.
All personnel are included in the development discussions.
In these discussions, both parties must sign an electronic form,
which provide the basis for calculating the number of development
discussions had.
Passenger satisfaction
The information for the network’s passenger satisfaction survey
is collected through personal interviews at the departure gate
areas of 15 different airports. The number of interviews is proportional
to passenger volumes, and 100–600 interviews per airport
are conducted each year (in total, about 4,500 interviews were
conducted in 2016).
The results are calculated using the overall averages of the
average scores for nine measured parameters. In 2016, the survey
was conducted by Red Note. In 2013–2015, the survey was
conducted by TNS Gallup.
Customer satisfaction at Helsinki Airport is monitored through
an international Airport Service Quality Survey measuring passenger
satisfaction at airports. At Helsinki Airport, the information is
collected through personal interviews at the gate areas in accordance
with passenger structure. The interviews are conducted at
a steady pace throughout the year, and about 4,212 passengers
were interviewed in 2016.
Feedback on Finavia’s corporate
responsibility reporting can be sent to
comms@ finavia.fi.
Responsibility report 2016 68