ECHO 2016 COLLEGE MAGAZINE

With increasing integration and high
importance of hygiene standards
awareness among the travelers – the role
of Housekeeping - which is also largest
producing revenue function in any Hotel
has undergone tremendous change over
the years. The housekeeping assistant
plays a very vital role in creating “ Wow
experience” or “ moment of delight “ for
the guest during the stay which helps in
spreading positive words of mouth and
Tanvir Ali Akhtar
Executive Housekeeper, Trident,
Hyderabad.
he Word “HOSPITALITY” comes from
Tt w o G r e e k w o r d s ‘ L O V E ’ &
‘STRANGERS’. It’s a word that means of
LOVE OF STRANGERS.
Hospitality industry contributes the
major portion of the Tourism Industry.
Where ever people go they need two
things FOOD and LODGING and the
Hospitality Industry caters to these two
basic needs. The Hospitality Industry is
growing at a very rapid pace and the
global scenario is changing. In this
scenario, the demand for high calibre,
well-educated and trained professionals
will far outstrip the supply.
The Industry needs trained and efficient
workforce for the effective running of
their organizations. The employment
opportunity in the Tourism and
Hospitality Industry is vast.
Properly trained and skilled persons
have a wide range of opportunity to work
in the sectors like hotels, motels,
restaurants, hospitals, railways, airlines,
ships, industrial houses, fast food
making guest a positive ambassador of
the hotel – resulting in more number of
repeat guests = higher revenue .
Housekeeping establishes a hotel's
reputation for cleanliness and quality. It
is vital to have a strong housekeeping
department in the hotel industry, for the
guests' health, safety and comfort. Very
often perceived as a monotonous job , but
it can be made very interesting , fun and
creative by having highly engaged team
members through proper coaching ,
mentoring and empowering them to
bring in new ideas , make them learn
something new and make team
understand the value of their work to the
organization .
With the world's focus on recycling and
conservation, the hotel industry has
undergone change - becoming more
guest oriented, directory of lost and
found items, registering maintenance
of any kind on a software – Triton,
recording of guest preferences and
history for future visits on – Opera ,
recording guest feedback or complaints
in the form glitch in Triton and sending it
instantly on whatsapp group– which
outlets, community centers, work as
faculty in the various Hotel Management
Institutes and many more. To work in the
Tourism and Hospitality Industry team
work is essential, one has to be
physically fit, disciplined, polite, smart,
well groomed, punctual, and have a good
understanding of hygiene and sanitation.
In the modern world one has to be
properly educated, computer knowledge
and fluency in English is a must. In the
Tourism and Hotel Industry we must
remember the 6 S, which are SERVICE,
SINCERITY, SKILL, SMARTNESS, SPEED
and SMILE.
I Being an old student, Strongly tell you
that the resource from RCHMCT will be of
greatest levels and provide you with a
lifetime career.
Praveen Kumar G,
Associate Director of Sales (Alumni Regency)
Green Park Hotels & Resorts Limited
helps in keeping all team members
informed about guests complains or any
other information related to guests.
These are few new trends which set a
hotel apart from the rest of the industry.
Trends for room design - The use of
Glass has become popular as nowadays
we find glass being used as walls
between bathroom and room. The use of
LCD Television eliminated the need of
bulky cabinets in front of the bed so that
space can be utilized for minibar or any
other purpose. Nowadays international
hotels are looking forward towards use
of technology in the rooms as lights
which have sensors of movement and
one touch systems.
Today, housekeeping is the Heart of any
hotel operation – we at The Oberoi
address it with pride by saying “ Heart of
the House ” contrary in many hotel
chains who address it as “ back of the
house”. Guests usually spend about 75 –
80 % of their time in the hotel/in the room
and hence his overall experience is
h i g h l y d e p e n d e n t o n h i s / h e r
housekeeping service experience – this
can be also be enhanced by providing
personalized service and making guests
experience moment of delight with help
of creative touch during their stay.
ECHO - 2016 25