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• Don’t respond to an e-mail in anger. If you are offended by an e-mail, take some time away from it and respond later.<br />
Or talk to someone else for advice on how to handle it, rather than replying something that you may regret later.<br />
• Include a simple signature in your e-mails:<br />
Jim Bowerman<br />
Communications Director<br />
Peace Church<br />
616.891.8119 ext. 106<br />
peacechurch.cc<br />
REMEMBER<br />
• You may be the first and only contact that someone has with Peace Church.<br />
• Your goal is to connect people directly with a resource, not necessarily just another person. Avoid the middleman.<br />
E-MAIL RESPONSE TEMPLATES<br />
When responding to e-mails, this is a sample library you can use to help you with some basic requests that people send in.<br />
AUTO REPLY MESSAGE<br />
This message is automatically generated the first time someone sends a message to office@peacechurch.cc.<br />
This is an auto-response to let you know we have received your message. Someone will respond to you within 36 hours.<br />
If you need a more immediate reply, please call us at 616.891.8119 during our regular office hours of 9:00 AM–4:30 PM,<br />
Monday through Thursday. Thank you for contacting Peace Church.<br />
PRAYER REQUESTS<br />
This message is automatically generated the first time someone sends a message to pray@peacechurch.cc.<br />
Thank you for your message and your concern. I have forwarded your message to (name and e-mail of the person you<br />
forwarded it to) on the prayer team. Please keep them informed with any updates to your request or answered prayers.<br />
GENERAL RESPONSES<br />
General responses for things such as: address changes, library/resources, class registration changes, general comments or<br />
criticism, prayer requests, small groups, weddings/funerals, etc.<br />
Thank you for your email. I’m sending your question(s) to [name and e-mail address], our [title of staff member]. He/she<br />
handles [topic]. If you don’t hear from him/her in response to your question(s)in the next several days, please feel free to<br />
get back in touch with me.<br />
ANONYMOUS COMPLAINTS<br />
I appreciate your time in writing this note, but we don’t respond to anonymous messages. If you’d like to call the church and<br />
talk through this with someone, feel free to do so at 616.891.8119.<br />
VOICEMAIL AND E-MAIL GUIDELINES<br />
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