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01 02 03 04 05 06 07 08 09 10 11 12 13 14 76 06 Consolidated information Fiscal 2011 Activity Report 1.5 Actions to create a competitive advantage through our people Convinced that employee engagement is key to client and consumer satisfaction, and therefore a genuine competitive advantage, the Group implemented several major initiatives in Fiscal 2011 in pursuit of its two overriding goals: maintain a high quality, diverse and appropriately sized workforce to meet the expectations of all our clients and be among the global companies most appreciated by its employees. More than 311,000 employees had the opportunity to develop their skills and broaden their career horizons in Fiscal 2011. For instance, more than 450 managers attended the Change Leadership, Implementation, Building (CLIMB) program aimed at deepening their understanding of the Group’s strategy and the utilization of its performance indicators, and at strengthening their leadership skills. More locally based programs such as “Catch a Rising Star” in Canada served to identify high potential young recruits, develop their managerial skills and enhance their knowledge of the Group. As part of its “Your future, so Sodexo” employer offering, the “LifeWorks” project was launched in the United States during the year. All U.S. employees are able to benefit from 24/7 assistance provided by recognized experts to help them cope with their daily challenges (family and legal matters, health issues, etc.). Similarly, the “Allo Idées” program developed in France is intended to distinguish employees’ innovative ideas. Efforts continued to heighten awareness of diversity through the “Spirit of Inclusion” program, which again proved notably successful, with more than 5,500 managers from 12 European countries participating in Fiscal 2011. The Group also encourages the creation of networks, particularly on the theme of women in the workplace. There are now seven women’s networks functioning within the Group, the most recent being the Women Work Network in the United Kingdom. Sodexo Registration Document Fiscal 2011 P ◀ CONTENTS ▶ 1.6 Implementing the Better Tomorrow Plan The Better Tomorrow Plan, the Group’s sustainable development roadmap, was launched in 2009, and is based on 14 commitments around three priorities: actions to improve nutrition, health and wellness; committing to local communities; and preserving the environment. Fiscal 2011 was dedicated to raising the profile of the Better Tomorrow Plan with stakeholders (clients, employees, suppliers, etc.), setting precise timetables for implementing the plan in each country, developing key performance indicators, and establishing guidelines for each of its 14 commitments. The World Wildlife Fund (WWF), with which Sodexo signed a partnership agreement in 2010, has provided invaluable help to the Group developing these guidelines. Major initiatives undertaken in Fiscal 2011 include the signature of a global agreement with the Marine Stewardship Council (MSC) for wild-caught fish, promoting MSC-certified seafood across the countries where Sodexo operates and maximizing awareness and collaboration with our clients and consumers. Through Sodexo’s STOP Hunger initiative created in the United States in 1996, Group employees around the world join forces every year to fight hunger in their local environment. In Fiscal 2011, the Servathon took place in 30 countries, with more than 39,000 participating employees and supplied more than 200,000 meals to charitable organizations. 1.7 Awards and distinctions For the third year in a row, Sodexo has been ranked third among the world’s leading outsourcing services companies by the International Association of Outsourcing Professionals ® (IAOP ® ). Sodexo is the only company to have been ranked in the top five every year since 2006, the year that IAOP began publishing the Global Outsourcing 100. In addition, for the seventh time Sodexo was named by the Dow Jones Sustainability Index (DJSI) as 2010 Global Sustainability Industry Leader for its industry sector “Restaurants, Hotels, Bars and Recreational Services”. Sodexo has featured in the DJSI World and DJSI STOXX indexes since 2005.
P ◀ CONTENTS ▶ 2. FISCAL 2011 FIGURES 2.1 Consolidated income statement (in millions of euro) Fiscal 2011 Fiscal 2010 Consolidated information 06 Fiscal 2011 Activity Report Change at current exchange rates Change at constant exchange rates Revenues 16,047 15,230 5.4% 5.0% Cost of sales (13,529) (12,846) Gross profit 2,518 2,384 5.6% 5.2% Sales Department costs (242) (226) General and administrative costs (1,408) (1,358) Other operating income 10 12 Other operating expense (25) (41) operating profit 853 771 10.6% 10.4% Interest income 57 62 Financing costs (204) (212) Share of profit of companies consolidated by the equity method 15 14 Profit for the period before tax 721 635 13.5% 12.9% Income tax expense (250) (205) Profit for the period 471 430 9.5% 8.8% Profit attributable to non-controlling interests PRoFIT ATTRIBUTABLe To eQUITY HoLdeRS 20 21 oF THe PAReNT 451 409 10.3% 9.3% earnings per share (in euro) 2.95 2.64 11.7% 10.6% dividend per share (in euro) 1.46 (1) 1.35 (1) Proposed to the January 23, 2012 Annual Shareholders’ Meeting. Sodexo Registration Document Fiscal 2011 77 01 02 03 04 05 06 07 08 09 10 11 12 13 14
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Fiscal 2011 Registration Document
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Registration Document Fiscal 2011 T
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P ◀ CONTENTS ▶ Message from Mic
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P ◀ CONTENTS ▶ History 01 01 Ou
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P ◀ CONTENTS ▶ OUR MISSION Our
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PEFC/10-31-1190 FCBA/08-00860A Publ
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