Panalpina Annual Report 2011
Panalpina Annual Report 2011
Panalpina Annual Report 2011
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40<br />
Success Factors<br />
Compliance and Corporate Culture<br />
Ethics, values and compliance<br />
As a global organization with operations on six continents, <strong>Panalpina</strong> is integrated into<br />
the cultures of many different countries. This makes cross-cultural understanding<br />
crucial. Furthermore, <strong>Panalpina</strong>’s strong corporate culture is based on shared values<br />
and ethical behavior that encompass fairness, respect and responsibility.<br />
A key aspect of <strong>Panalpina</strong>’s commitment to outstanding<br />
service is its culture of ethical behavior, rigorous compliance<br />
with all applicable laws, and the global experience contributed<br />
by its employees. <strong>Panalpina</strong> realizes that its ultimate<br />
success depends on its employees’ awareness of the<br />
Company’s long term values, and an understanding of how<br />
their individual work contributes to the Company’s success.<br />
Cultivating strong values and a healthy corporate culture<br />
is a long process that calls for commitment and investment<br />
on the part of all stakeholders.<br />
Global experience supports performance<br />
With approximately 500 of its own representative offices in<br />
over 80 countries and close collaboration with partner<br />
companies in 80 more countries, <strong>Panalpina</strong> has the global<br />
footprint and experience base to help its customers succeed<br />
and prosper in the international marketplace. To support<br />
this, <strong>Panalpina</strong> offers its employees an extensive<br />
internal exchange program through which they have the<br />
opportunity to spend an average of three months abroad<br />
within the Company. This popular program remains a priority<br />
for 2012 as it provides employees with multi-cultural<br />
and international experiences that strengthen cross-border<br />
understanding and collaboration.<br />
<strong>Panalpina</strong>’s Code of Conduct<br />
The <strong>Panalpina</strong> Code of Conduct encompasses binding rules<br />
on health, safety, and environment; on employee relations<br />
(including protection from discrimination and harassment);<br />
on ethical business conduct (including fair competition and<br />
antitrust and trade regulations); on the strict prohibition on<br />
bribery and corruption (including a ban on political contributions<br />
by the Company); and on responsibility for Company<br />
assets as well as financial integrity. Derived from the United<br />
Nations’ Universal Declaration of Human Rights and from<br />
internationally recognized environmental standards and<br />
labor laws, <strong>Panalpina</strong>’s Code of Conduct continues to reflect<br />
its commitment to integrity and responsibility across all<br />
operations and divisions.<br />
<strong>Panalpina</strong> <strong>Annual</strong> <strong>Report</strong> <strong>2011</strong><br />
The Code of Conduct is available in 30 languages and is<br />
readily accessible by all employees via the intranet and on<br />
the Corporate website, see www.panalpina.com/culture.<br />
Since 2008, it is applied consistently and rigorously throughout<br />
the Company regardless of an employee’s status or<br />
tenure; all <strong>Panalpina</strong> employees are required to sign the<br />
Code of Conduct, indicating their commitment to adhere<br />
to the standards therein. Staff members are encouraged to<br />
report breaches of the Code of Conduct to their line or HR<br />
managers, or directly to the Corporate Compliance Office.<br />
However, if employees are unwilling or unable to do so,<br />
they can also contact a neutral, external hotline or file a<br />
confidential report via the internet.<br />
Resources and training for compliance<br />
<strong>Panalpina</strong>’s Corporate Compliance Officer reports directly<br />
to the CEO and to the Legal and Compliance Committee<br />
of the Board of Directors, and is assisted by a team of<br />
eight full-time Corporate Compliance Managers. In <strong>2011</strong>,<br />
<strong>Panalpina</strong> expanded its corporate compliance team by<br />
adding a position dedicated to focusing on trade compliance,<br />
which includes oversight of export regulations and<br />
issues regarding sanctioned and embargoed countries.<br />
Furthermore, in the year under review, the compliance<br />
team visited <strong>Panalpina</strong> operations in 27 countries for one<br />
to two weeks each in order to ensure that Code of Conduct<br />
and Compliance programs were implemented fully<br />
and correctly. The selection of the countries was based in<br />
part on the Corruption Perceptions Index of Transparency<br />
International, a global civil society organization focused on<br />
the fight against corruption.<br />
Training has remained a focal point in <strong>Panalpina</strong>’s overall<br />
Compliance Program. Since 2008 it has been supported<br />
by an interactive e-learning platform which enables employees<br />
to familiarize themselves with the Code of Conduct<br />
and various aspects of compliance. This program was<br />
enhanced in <strong>2011</strong> by the launch of modules that focus on<br />
the topics of anti-trust and anti-corruption. These modules