Jewellery World Magazine - August 2021

PALLOYS POINTS
Chris Botha,
Operations Manager, Jewellery Division
Palloys
‘THINKING AND TINKERING’
AT THE HEART OF INNOVATION
Think like your clients.
Palloys announced the introduction of
their new Innovation Division a few
short weeks ago, and already there is
excitement in the air.
Some may be wondering why Palloys needs a
dedicated research and development arm. The
industry has progressed significantly in recent
years, what could there be left to create?
Palloys believes that failure to innovate is
failure to prepare for the future.
This new department will serve four key
purposes: to develop market leading
technology solutions for our customers,
to introduce new and innovative products
and services to the Australian market, to
improve the quality and consistency of our
manufacturing (by upgrading equipment,
facilities and process improvement), and to
streamline processes to reduce turnaround
times and minimise costs, with savings in time
and money benefitting you, our clients.
The goal is for our new Innovation Division
to ‘plug in’ to all Palloys’ services including
fabricated metals, findings, design, print,
casting, refining, diamonds and finishing, and
ensure our clients are getting access to the
best products in the industry.
The industry has already incorporated
technology and has linked old processes with
new.
Now is the time to engage with clients to meet
their needs and take those learnings to the
entire industry. We want to reverse engineer
what the sector needs, so to speak. Look at
what the tools and manufacturing arm now
has and what they may need in the future.
We want to employ this insight we gain as a
key supplier in the Australian market while
listening to our clients. This way we help two
segments at once.
Internally our processes become more efficient
with our clients receiving a better quality
product. Essentially, we power up our tools
within, so we can solve problems on both
sides of the value chain.
What we’re saying is that here at Palloys
we are prepared to back emerging market
demand from our clients' requests. We will
push to deliver a better final product which
will help guide our future processes.
Think like your clients
While large chunks of our business are looking
at improving efficiencies across the supply
chain, a very small part will the ‘thinking and
tinkering’.
The last mile
Arguably our Innovation Division is about
trying to see what “the last mile” looks like.
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jewellery world - August 2021