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Phase 2: Assessment - (PDF, 101 mb) - USAID

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ICT Touches All Aspects of Tourism<br />

I. Selecting & developing tourism site Geospatial Information Technologies<br />

II. Marketing Inbound (Market Research) Outbound<br />

(advertising, promotions, etc.)<br />

III. Customer Relationship Management Home – Destination - Home<br />

Turn prospects into customers<br />

Book - travel, lodging, tours, more<br />

Trip Management: pre, during, post<br />

IV. Operations Buying, managing services and supplies<br />

Managing value chain<br />

V. Managing & monitoring tourism site GIS & GPS<br />

5

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