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Manual Wheelchairs - World Health Organization

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3. Encouraging collaboration between governmental and<br />

nongovernmental service providers<br />

polIcy and plannIng I 119<br />

Wherever possible, national and international nongovernmental organizations involved in<br />

wheelchair provision are encouraged to collaborate closely with relevant ministries and departments<br />

to assist in developing and implementing the national plan for wheelchair provision. A coordinated<br />

plan can help to make maximum use of resources and ensure that the appropriate services are<br />

accessible to those who need them.<br />

4. Integrating wheelchair services into existing rehabilitation services<br />

Wheelchair services will be enhanced by integrating them into other rehabilitation and health care<br />

services where possible. Integration helps to coordinate efforts among key stakeholders, make<br />

the best use of resources such as health centres and personnel, and facilitate strong referral and<br />

consulting networks. A good example is that of the Kilimanjaro Christian Medical Centre, where<br />

a multidisciplinary group of medical professionals have established a wheelchair committee to<br />

address issues related to production, service delivery, distribution and maintenance (6).<br />

Referral networks are critical to the sustainability of wheelchair services, and help to ensure that<br />

the services are accessible to those who need them. Consulting networks and access to health care<br />

professionals such as physicians, occupational therapists, physiotherapists, speech and language<br />

therapists and other specialists help to ensure that appropriate services and equipment are provided<br />

to users. This is particularly important for those with complex needs.<br />

5. Adopting national standards of wheelchair provision<br />

National authorities and providers of wheelchair services are urged to develop and adopt national<br />

standards. National standards need to address issues associated with the quality and testing of<br />

wheelchairs, personnel training and service delivery. These guidelines may serve as a starting point<br />

for developing standards. It is also recommended that monitoring and evaluation be carried out<br />

to ensure wheelchair services meet the established standards.<br />

6. Empowering consumers<br />

National governments and international development agencies can create and support an enabling<br />

environment. Users need to have the opportunity to choose the right product for themselves from<br />

among a variety of products. A good information package about these products, including possible<br />

sources of funding or subsidy, could be very useful for the user in making the right decision.<br />

5

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