APPROVED CHECK DISPATCHER MANUAL - Transport Canada

APPROVED CHECK DISPATCHER MANUAL TP 14114
CHAPTER 8: COndUCT OF COMPETEnCY CHECKS
8.1 GENERAL
8.1.1 ACDs must refrain from teaching or briefing the candidate on the correct completion of an
exercise or from taking any action that will prompt the candidate to take a specific action.
8.1.2 The ACD’s attitude during the pre DCC briefing can greatly affect the outcome of the check.
Competency checks may induce tension and feelings of apprehension in even the most
experienced dispatchers. The ACd should attempt to reduce apprehension and create an
environment in which a true demonstration of ability can be established. It is important to always
be respectful of the candidate. ACds should conduct themselves in a professional manner and
avoid adding to the stress of the check.
8.1.3 In order to minimize sources of stress and distraction during a dCC or an ACd monitor,
personnel involved with the competency check should be restricted to the following individuals:
(a) designated dispatcher;
(b) designated TC Inspector(s) or ACD conducting the DCC;
(c) designated TC Inspector monitoring the ACD on a competency check;
(d) ACd under training, approved at the discretion of the TC Inspector or ACd.
8.2 PRE COMPETENCY CHECK BRIEFING
8.2.1 A pre DCC briefing to the candidate is required. It must be sufficiently detailed to avoid failure
due to the candidate’s misunderstanding of standards or limitations expected by the ACd.
8.2.2 The briefing for a competency check conducted must include where applicable:
(a) the mandatory items to be demonstrated during the competency check (to include weather
simulated/actual, icing, emergencies, etc. ) as indicated in CASS 725.124(21)(i);
For the purpose of the competency check, the weather will be predicted for the day of operation.
Candidates must be advised that simulated weather at or below the weather minima for specific
simulated operations can be used.
(b) the probable duration of the competency check;
(c) any restrictions or limits imposed during the check (performance, weather, use of SOPs
during emergencies, etc.);
(d) the manner in which simulated emergencies will be introduced by the ACd. All such events
are to be presented within scenarios;
(e) the role of the ACd in regard to dispatcher duties if the candidate requests assistance
from other flight dispatchers;
november 2011 - 2 nd Edition Page 25