APPROVED CHECK DISPATCHER MANUAL - Transport Canada

TP 14114 APPROVED CHECK DISPATCHER MANUAL
(f) simulating the Emergency Response procedures in accordance with the Company’s
documented procedures; and
(g) reporting of safety related issues in accordance with the Company’s safety
reporting procedures.
10.3.2 These criteria assume no unusual circumstances or conditions and may require allowances
for momentary variations. Such things as weather, delays in communication due to the remote
location of certain facilities, or simulated malfunction may modify the exact rating definition and
tolerances to be applied during a particular sequence of events.
10.4 DISPATCHER COMPETENCY CHECK – GENERAL
Note: While written for the DCC, many of the assessment standards discussed
in this section apply to the monitoring of the authorized person
conducting a DCC.
10.4.1 To evaluate the overall technical proficiency, communications skills, leadership and situational
awareness of dispatchers with respect to normal and abnormal procedures, ACds must closely
observe their performance. To evaluate specific items listed in the CASS, the competency check
must be conducted in a manner that enables the dispatcher to demonstrate knowledge and skill
with respect to such things as dispatcher decision making, flight planning, aircraft performance,
flight systems and communication.
10.4.2 When assessing normal procedures, the ACd must ensure dispatchers demonstrate adequate
knowledge of the company SOPs and aircraft performances and systems to confirm their ability
to properly use and plan flights.
10.4.3 The dispatcher must demonstrate use of as many of the air operator’s approved Standard
Operating Procedures, normal and emergency procedures as are necessary to confirm that the
dispatcher has the knowledge and ability to properly plan and exercise operational control.
10.4.4 Sections 10.5 to 10.8 describe the phases to be completed during a dCC, as appropriate, for
the type of operational control system. A list of some common errors that may be observed
during a monitor or dCC is provided, where applicable.
10.5 PLANNING MONITORING AND INSPECTION
10.5.1 Flight Planning
Flight Planning is a major part of the dispatchers’ function. The dispatcher must demonstrate
adequate knowledge of the company’s SOPs and AFM, including aircraft performance charts,
to effectively plan a flight. The competency check for flight dispatcher in CASS paragraph
725.124(21)(i) gives a list of items to be covered during the check. The list is a minimum and
may be expanded at the air operator’s discretion. The following is a suggested list of check
items during competency check of a flight dispatcher. Some but not all areas to monitor
or inspect are:
Page 38 2 nd Edition - november 2011