APPROVED CHECK DISPATCHER MANUAL - Transport Canada

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TP 14114 APPROVED CHECK DISPATCHER MANUAL (f) during flight planning, the dispatcher is able to recognize and take corrective action when a RNAV/RVSM routing is selected that does not satisfy the aircraft’s equipment; (g) the dispatcher demonstrates the ability to apply MEL operational restrictions; (h) the dispatcher checks the accuracy of entered data; (i) the dispatcher demonstrates knowledge of his responsibilities within the SMS, including safety reporting requirements and emergency response plan responsibilities. 10.5.7 Additional items to be checked by an ACd or observed during a monitor include, but are not limited to: (a) Ensuring all flights have been authorized by a flight dispatcher; (b) Monitoring flight releases to make sure the time and date specified is consistent with the operational flight plan; (c) Awareness of ATC requirements during an emergency; (d) demonstrating satisfactory knowledge of RnAV/RVSM procedures. ACds must ensure dispatcher familiarity with the operation of these systems appropriate to the areas of operation. 10.6 ABNORMAL PROCEDURES 10.6.1 ACds should be very aware of potential problems when simulating abnormal conditions. The emergency categories or incident procedures must be outlined in the air operator’s operations manual. The dispatcher’s ability to manage abnormal operations is paramount. Items to be monitored and inspected are (not limited to): (a) Verify the flight dispatcher’s ability to react to emergency or abnormal operations, including activation of the emergency response plan and/or notification of responsible personnel; (b) Knowledge of information required by government agencies during an abnormal procedure or incident (e.g. documents or authorization to be obtained to operate an aircraft with one engine inoperative, etc.); (c) Knowledge of standard procedures and documents required for investigation of emergencies or accidents (e.g. information that a flight dispatcher should ascertain if an unlawful threat is received (male/female, any accent, young or old voice, etc); Some common errors that may affect the assessment briefings and briefing documentation are: (a) dispatcher’s lack of knowledge regarding alarm procedure (unable to locate or use the alarm procedures outline by the air operator); (b) Slow or passive reaction to an emergency situation; (c) Poor communication skills during an abnormal operation. Page 42 2 nd Edition - november 2011
APPROVED CHECK DISPATCHER MANUAL TP 14114 10.7 DISPATCHER CO-ORDINATION 10.7.1 An assessment of dispatcher’s ability to interact with other departments effectively is required. The actions of the individual should contribute to the overall effectiveness of the dispatcher during normal, abnormal, and emergency situations. dispatcher resource management should be observed individually, and have an interrelationship in the overall effectiveness of operational control. Each dispatcher must demonstrate effective relationship both internally and externally. 10.7.2 Procedures utilized by the dispatcher must be in accordance with company Standard Operating Procedures. Some common errors that may affect dispatcher co-ordination are (not limited to): (a) Failure to complete duties as described in the company SOPs; (b) Failure to heed warnings of other dispatchers; (c) Loss of situational awareness due to ineffective dispatcher communication; (d) Failure to alert other dispatchers of potentially hazardous situations; (e) Failure to effectively share workload with other dispatchers; (f) Overall lack of awareness, or attention to operational control functions; or (g) Tendency to deviate from SOPs when workload increases. 10.8 DISPATCHER DECISION MAKING 10.8.1 decision making capability for all dispatchers must be assessed during competency checks. Each dispatcher must demonstrate the ability to make timely and effective decisions and to delegate tasks to other dispatchers when required. Some common errors that may affect the rating of this sequence are: (a) Failure to make decisions in a timely and effective manner; (b) Poor decision making due to inadequate knowledge; (c) Not utilizing all available dispatchers and company resources; (d) Failure to consider all available information; (e) Failure to initiate normal, abnormal or emergency procedures; (f) Failure to provide leadership as required by company SOPs; or (g) Failure to heed warning of other dispatchers. november 2011 - 2 nd Edition Page 43
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APPROVED CHECK DISPATCHER MANUAL - Transport Canada

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