APPROVED CHECK DISPATCHER MANUAL - Transport Canada

APPROVED CHECK DISPATCHER MANUAL TP 14114
(iii) Cooperation skills undermine effective teamwork and coordination;
(iv) Leadership and managerial skills allow for deviations from procedures and/or poor
team performance;
(v) Behavior indicates lapses in situational awareness that are identified and
corrected by the team;
(vi) decision-making skills do not consistently generate decisions providing a safe and
efficient outcome.
10.2.5 Below Standard or Unsatisfactory (1)
(a) Unacceptable deviations from specified performance criteria occur, which may include
excursions from prescribed tolerances or procedures which are not recognized or
corrected within an acceptable timeframe. non-technical skills detract from overall
technical performance. Mismanagement of potential threats and/or errors compromises
safety of flights.
(b) In this example, a sequence must be rated Below Standard or Unsatisfactory (1) where:
10.3 TOLERANCES
(i) Organization is uncoordinated, includes uncorrected or excessive deviations, or leads
to an undesired situation;
(ii) Technical knowledge reveals unacceptable levels of technical competency and/or
depth of knowledge with respect to applicable regulatory requirements, SOPs, and/or
aircraft systems, limitations and performance characteristics;
(iii) Poor cooperation skills contribute to unresolved conflicts or lead to an unacceptable
level of team coordination;
(iv) Leadership and managerial skills are counterproductive and ineffective to good team
performance unless continuously challenged or prompted by other team members;
(v) Behavior indicates lapses in situational awareness that are not identified and
corrected by the team;
(vi) decision-making skills are inadequate and may lead to decisions jeopardizing
safety of flights.
10.3.1 The tolerances for a competency check must be respected by all ACds. Each candidate must
demonstrate operational control is maintained by:
(a) planning flights safely, legally, and within reasonable time frame;
(b) providing accurate and timely flight watch;
(c) advising flights of required changes in flight plans in a timely manner;
(d) assessing MEL items at the pre planning stage and during flight watch;
(e) assessing weather accurately and effectively.
november 2011 - 2 nd Edition Page 37