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Growth strategies in retail banking Study - Roland Berger

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Key success factors<br />

1<br />

Strategy<br />

Position<strong>in</strong>g: Universal or<br />

niche bank?<br />

2 Distribution<br />

Alternative channels<br />

Network optimization and<br />

expansion<br />

3 Market<strong>in</strong>g & Sales<br />

effectiveness<br />

Market<strong>in</strong>g/ Communication<br />

Cross Sell<strong>in</strong>g<br />

Sales empowerment<br />

VIE-1789-90000-017-415<br />

22

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