2009 Annual Report and Financial Statements - UBA Plc

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Corporate social responsibility report (continued) black/dark blue jeans. The objective is to re-energise and re-commit ourselves to consistent service excellence towards “delighting the UBA customer”. Service Excellence Day initiative premiered on 4 December 2009 In addition, our resolve to empower our customers was further entrenched with the provision of easier and better access to quality banking solutions. During the year, the Bank opened 43 new service outlets and added 379 new ATMs to its network, including the cash cheque deposit ATMs. This process facilitated the provision of seamless interaction with the UBA customer. During the year also, we embarked on the refurbishment of our business offi ces across the country while the SEP team launched a project to “turbo-charge” connectivity between business offi ces nationwide. EMPLOYEE WELFARE At UBA, we believe the successes we have achieved as a bank could not have been without the support and commitment extended by all staff . We therefore recognise our employees as the single most valuable asset. OPPORTUNITY AND DIVERSITY UBA recruits, trains, promotes and retains its skilled and motivated workforce irrespective of their gender, marital status, race, religion, or nationality. We are an equal opportunity employer. In view of this, we promote a culture of fairness and responsibility within our business. The stakes are high for the UBA employee and everyone is expected to perform and deliver value. This creates an enabling environment that is challenging and rewarding, thereby allowing staff to develop quickly and pursue new and multifarious opportunities across the Group. COMMUNICATION Flow of information is one of the problem solving tools used by management. To drive people’s happiness, the Bank adopts strategies that facilitate regular communication between staff and top management. On the one hand, “Staff meet the executive” is a quarterly interactive session that allows staff to air their views on any issue that impacts them and the organisation. Since this initiative kicked off , we have observed the signifi cant impact it has on employees, who are now able to contribute to decision making indirectly. On the other hand, we have a disciplinary and grievance framework that allows staff to present genuine grievances in the workplace or alleged breach of the Bank’s policy on this. During the year, the Bank opened 43 new service outlets and added 379 new ATMs to its network, including the cash cheque deposit ATMs We recognise our employees as the single most valuable asset The Bank adopts strategies that facilitate regular communication between staff and top management Annual Report 2009 29
Corporate social responsibility report (continued) 30 Continuous development and orientation of staff is believed to be crucial to the overall success of our business The Bank encourages staff to engage in extracurricular activities Our policy on charitable giving is one of supporting the communities we serve through several initiatives aimed at improving their welfare Annual Report 2009 The framework is designed such that no staff will suff er as a consequence of notifying management of such alleged breaches in accordance with our fraud and whistle blowing policy. In October 2009, executive management introduced the “HCM Engagement” mail address that has served as a quick avenue for staff to report unprofessional use of language on them in the course of doing their work. EMPLOYEE DEVELOPMENT To foster career development, the Group provides staff with access to appropriate training and development programmes. Given our scale, size and vast network, continuous development and orientation of staff is believed to be crucial to the overall success of our business. Staff development is carried out both internally and externally. UBA Academy is a division set up by the Bank to facilitate training across the Group and outsource such development needs for which internally available resources are insuffi cient. WORKING HARD AND PLAYING HARD UBA believes in leisure and relaxation. The Bank encourages staff to engage in extracurricular activities including sporting engagements and other non-sporting activities (like jogging the bond and TGIF). In 2009, the soccer team of our bank, UBA Lion’s FC, won the prestigious trophy at the Bankers’ games. COMMUNITY AND EDUCATIONAL DEVELOPMENT The responsibility of our bank includes people/community empowerment by creating sustainable initiatives or forging strategic partnerships that will be benefi cial to various causes in education, environment and special projects. Our policy on charitable giving is one of supporting the communities we serve through several initiatives aimed at improving their welfare. BEAUTIFICATION UBA has taken it upon itself to add value to its environment. It has become a known responsibility for the Bank to decorate the environs of its head offi ce in Lagos. The Akpongbon area and its link to the Marina axis are maintained by the Bank. This also created jobs for cleaners of the road and its vicinity. Akpongbon Roundabout area
Page 1 and 2: United Bank for Africa Plc RC: 2457
Page 3 and 4: Deposits (N’Billion) 1500 1200 90
Page 5 and 6: Group at a glance Countries of oper
Page 7 and 8: Board of directors 4 Annual Report
Page 9 and 10: Board of directors (continued) 6 An
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Page 15 and 16: Chairman’s statement CHIEF FERDIN
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Page 19 and 20: Group Managing Director/Chief Execu
Page 25 and 26: Review of Group’s fi nancial perf
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Page 31: Corporate social responsibility rep
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Page 37 and 38: Directors’ report for the period
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Page 45 and 46: Report of the Audit Committee To Me
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Notes to the consolidated fi nancia
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Notes to the consolidated fi nancia
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Group fi ve-year fi nancial summary
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Risk management report ENTERPRISE-W
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Risk management report (continued)
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Shareholder information MARKET STAT
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Shareholder information (continued)
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Shareholder information (continued)
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Glossary AML Anti Money Laundering
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Corporate information (continued) N
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Notice of annual general meeting (c
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Notes 128 Annual Report 2009
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e-Dividend mandate form Dear Shareh
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Registrars UBA Registrars Limited R
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2009 Annual Report and Financial Statements - UBA Plc

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