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DoMy Accounting - Industrie Canada

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TRADE-MARKS JOURNAL DES MARQUES DE COMMERCE Vol. 52, No. 2660<br />

WARES: (1) Diagnostic reagents for scientific and research use;<br />

diagnostic reagents for use in the detection and quantification of<br />

bacterial density of liquid samples; automated apparatus for<br />

sampling handling of bacterial enumeration by distributing and<br />

sealing liquid samples; and trays and micro-well plates having<br />

multiple compartments, each for receiving a portion of a sample to<br />

be tested. (2) Trays and micro-well plates having multiple open<br />

compartments, each for receiving a portion of a sample to be<br />

tested, e.g., for impurities or contaminants; and automated<br />

apparatus for sample handling of bacterial enumeration by<br />

distributing and sealing liquid samples for scientific and research<br />

use. Used in CANADA since at least as early as December 1995<br />

on wares (1). Used in UNITED STATES OF AMERICA on wares<br />

(2). Registered in or for UNITED STATES OF AMERICA on<br />

January 14, 1997 under No. 2,030,093 on wares (2).<br />

MARCHANDISES: (1) Réactifs de diagnostic pour usage<br />

scientifique et à des fins de recherche; réactifs de diagnostic pour<br />

utilisation dans la détection et la quantification de la densité<br />

bactérienne d’échantillons liquides; appareil automatisé pour<br />

manutention d’échantillons de démembrement de bactéries, à<br />

savoir la distribution et le scellement d’échantillons liquides; et<br />

plateaux et cupules de microplaque à compartiments multiples<br />

destinés à recevoir chacun une portion de l’échantillon à tester. (2)<br />

Plateaux et cupules de microplaque à compartiments multiples<br />

destinés à recevoir chacun une portion de l’échantillon à tester, p.<br />

ex. pour impuretés ou polluants; et appareil automatisé pour<br />

manutention d’échantillons de démembrement de bactéries, à<br />

savoir la distribution et le scellement d’échantillons liquides pour<br />

usage scientifique et à des fins de recherche. Employée au<br />

CANADA depuis au moins aussi tôt que décembre 1995 en liaison<br />

avec les marchandises (1). Employée: ÉTATS-UNIS<br />

D’AMÉRIQUE en liaison avec les marchandises (2). Enregistrée<br />

dans ou pour ÉTATS-UNIS D’AMÉRIQUE le 14 janvier 1997 sous<br />

le No. 2,030,093 en liaison avec les marchandises (2).<br />

1,243,946. 2005/01/18. Brad-Jay Investments Limited, 31B -<br />

1911 Finch Avenue West, Toronto, ONTARIO M3N 2V2<br />

Representative for Service/Représentant pour Signification:<br />

GOODMANS LLP, ATTN: INTELLECTUAL PROPERTY<br />

GROUP, 250 YONGE STREET, SUITE 2400, TORONTO,<br />

ONTARIO, M5B2M6<br />

WHERE VALUE SHOPPING COMES TO<br />

LIFE<br />

The right to the exclusive use of the word SHOPPING is<br />

disclaimed apart from the trade-mark.<br />

SERVICES: Shopping centre services; development,<br />

management and operation of shopping centres and commercial<br />

real estate. Proposed Use in CANADA on services.<br />

Le droit à l’usage exclusif du mot SHOPPING en dehors de la<br />

marque de commerce n’est pas accordé.<br />

SERVICES: Services de centre commercial; développement,<br />

gestion et exploitation de centres commerciaux et de biens<br />

immobiliers commerciaux. Emploi projeté au CANADA en liaison<br />

avec les services.<br />

1,244,067. 2005/01/19. Service Quality Measurement Group Inc.,<br />

4609 23rd Street, Vernon, BRITISH COLUMBIA V1T 4K7<br />

Representative for Service/Représentant pour Signification:<br />

MOFFAT & CO., 1200-427 LAURIER AVENUE WEST, P.O. BOX<br />

2088, STATION D, OTTAWA, ONTARIO, K1P5W3<br />

SERVICES: Seminars and workshops directed to the<br />

management and operation of call and contact centers;<br />

performing evaluations of the performance and effectiveness of<br />

call and contact centers and providing analyses, reports and<br />

recommendations based on the results thereof; evaluating the<br />

comparative performance of call and contact centers and<br />

operating an awards program recognizing excellence in selected<br />

areas of call and contact center service and performance; call and<br />

contact center quality benchmarking studies for the measurement<br />

of service quality performance and providing analyses, reports<br />

and recommendations based on the results thereof, including<br />

comparisons to other call and contact centers that have<br />

undergone similar benchmarking studies; call monitoring<br />

calibration studies to link call monitoring ratings to customer<br />

satisfaction survey ratings and providing reports on the study<br />

results with outcomes, data analysis and recommendations;<br />

conducting surveys amongst the customers and employees of call<br />

and contact centers to assess customer and employee<br />

satisfaction levels and providing reports on the results thereof<br />

including outcomes, data analysis and recommendations;<br />

certification of call and contact centers that achieve predetermined<br />

performance and customer satisfaction benchmarks; performing<br />

studies and surveys to determine the rate at which call and contact<br />

centers resolve customer inquiries on the first call and providing<br />

reports on the results thereof including outcomes, data analysis<br />

and recommendations; call and contact center customer and<br />

employee tracking studies for measuring customer and employee<br />

satisfaction levels over predetermined amounts of time and<br />

providing reports based on the results thereof; benchmarking<br />

studies to evaluate customer satisfaction levels with call and<br />

contact center websites and providing reports on the results<br />

thereof; and benchmarking studies to evaluate customer<br />

satisfaction levels with call and contact center interactive voice<br />

response channels and providing reports on the results thereof.<br />

Used in CANADA since at least as early as January 1996 on<br />

services.<br />

SERVICES: Séminaires et ateliers sur la gestion et l’exploitation<br />

de centres d’appels et de contacts; évaluations de la performance<br />

et de l’efficacité de centres d’appels et de contacts et fourniture<br />

d’analyses, rapports et recommandations sur la base des<br />

résultats obtenus; évaluation de la performance comparative de<br />

centres d’appels et de contacts et exploitation d’un programme de<br />

récompenses pour l’excellence en ce qui concerne certains<br />

October 19, 2005 229 19 octobre 2005

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