Coach Holidays - Leisureplex Hotels

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Service & Value with Alfa Travel Exceeding your expectations with quality, value for money coach holidays! SUPERB VALUE More For Your Money Because of our low advertising, administrative and sales costs, our holidays are generally significantly better value than those of our competitors. They also usually include a more extensive range of excursions as part of the holiday price. Most 5 and 7 day holidays in the autumn and spring also include lunches on free days in your resort – just think what a saving this can represent! Child Reductions Why not take your children or grandchildren with you? The following reductions apply on UK holidays to children sharing a room with at least one adult: No. of Days: 3 4 5 7 8 Child aged 0-2 £30 £45 £60 £90 £105 Child aged 3-11 £20 £30 £40 £60 £70 (Child reductions also apply to Self Drive holidays but not Continental Tours.) Prices You Can Rely On Our policy is one of “everyday low prices”. We guarantee: ✔Our pricing is simple and straightforward with no hidden extras. ✔We will not levy any fuel or currency surcharges after you have booked your holiday. ✔We will not charge you for using your debit or credit card ✔The best deals are always available online EXCELLENT SERVICE Personal, Friendly Service If you have travelled with us before, you will already know how good our service really is - we try that little bit harder and pride ourselves on the high standards provided by both our administrative staff and by the coach drivers who are so important to your holiday enjoyment. From the moment you make your first enquiry to the day you return we will offer you the very best service. Great Drivers We are proud of our coach drivers, most of whom have worked with us for many years. They are all carefully vetted both for their driving ability and their attention to our customers’ needs. In addition they undergo regular in-service training to keep them at the very top of their profession. Reliable Coaches Most of our holidays are operated by our own fleet of predominantly Mercedes and Volvo luxury coaches, over 60% of which have on board washroom and all of which are air conditioned. We supplement these with vehicles provided by a select group of our most reliable industry partners, the majority of which are also air conditioned. We are members of the Confederation of Passenger Transport, the Coach Tourism Council and Coach Marque - bodies established to encourage standards of excellence in our industry. SAFE & SECURE Financial Security We are fully bonded tour operator members of the Association of British Travel Agents, so you can be sure that all payments made to us in advance of your holiday are fully protected. Holiday Insurance It is vital that you are covered by adequate personal insurance when you travel. The insurance policy we offer is very competitive and has no age restrictions. For full details see page 79. TRAVEL OPTIONS Local Pick Up Points The majority of our holidays use our famous “feeder” system which provides a huge range of pick up points from towns throughout the North West of England, North Wales, West and South Yorkshire - see page 6 for further details. Direct Join Holidays Our Direct Join option provides an even more convenient way to join some of our shortest holidays. This option is only available from selected towns and cities for a limited range of destinations. Please have a look at page 79 to see if you can take advantage of this new service. Self Drive Though there is nothing quite as relaxing as travelling by coach, sometimes the dates do not fit your schedule or you just fancy taking the car for a change. Our Self Drive programme provides packages of 3, 4 or 7 night holidays at our Leisureplex Hotels. Full details can be found on page 77. GREAT HOTELS IN GREAT LOCATIONS Leisureplex Hotels Most of our holidays are to our own group of 19 Leisureplex Hotels. All are character buildings with their own unique appeal but you will know immediately you are in one of our hotels by the consistently high standards of bedrooms and bathrooms, the excellent menus and above al the warmth of welcome from our friendly professional staff. Plenty of Entertainment All of our Leisureplex Hotels offer entertainment at least four evenings each week (usually five evenings) at no extra charge to our guests. Most other UK hotels offer entertainment on several evenings (see hotel descriptions for details). Hotels on the Continent do not normally provide entertainment. Partner Hotels We supplement our own Leisureplex Hotels with a selection of carefully chosen properties in other major resorts. Whereas our Leisureplex Hotels are all of a very consistent mid-market standard, Partner Hotels vary considerably from value for money basic hotels to luxury hotels of international standard. Please read the hotel description and the Hotel Grades note carefully when choosing a Partner Hotel. 4 TO BOOK: 08451 305666 03451 305666 www.alfatravel.co.uk visit your local travel agent
THE RIGHT HOLIDAY FOR YOU PLEASE READ THESE NOTES CAREFULLY – they will help you select the most suitable Alfa holiday for you. Hotel Grades – Important Hotel grading is a subjective process and the low level of participation in the official grading schemes mean it can be difficult to compare one hotel with another. We have tried to overcome the problem by ensuring that our own hotels are independently inspected by the AA and all of our Leisureplex Hotels have been awarded two stars by the AA. We also show our own opinion of all the hotels featured in our brochure using our symbol. The grade is designed to be more focussed on our customers’ needs. In awarding an grade, we bear in mind the frequency of entertainment (which is not part of the AA scheme) and disregard such matters as the availability of room service (which is not generally required by our clients). We also consider the comments we have received from clients during the past year. We recommend that you consider the hotel grade carefully before booking. If you are someone who is used to staying in 2 or 3 star hotels, you are unlikely to be comfortable in a hotel with a grade but you should find a hotel with a grade perfectly congenial. Room Types All of the hotel rooms included in our programme have private bath or shower and WC. A limited number of single rooms is available at each hotel but there is always huge demand for these and we advise early booking. In recognition of the fact that the number of single households is continuing to increase very rapidly, we have some periods when there is no charge for single rooms - see the Special Offer panels on pages 71-74. A special feature for 2012 is that we are offering no single supplements on any of our holidays to Dunoon or Fort William. Sea View Rooms Many of the hotels featured in this brochure now offer the opportunity to book a guaranteed sea view at a small additional charge - see price panels for details. Quieter Rooms If you are someone who lives in a very quiet location or is sensitive to environmental noise it is important that you choose your resort with this in mind. Where a hotel or resort is described as “lively”, it is probable that some rooms will be affected by noise from local entertainment venues or from the street. However, even in the liveliest locations (such as Great Yarmouth and Torquay), there are usually some quiet rooms (albeit usually on the upper floors and at the rear). If you live in a quiet location but wish to visit a lively resort, please consider requesting a quiet room. No Smoking Policy Smoking is now prohibited by law on all coaches and in the public areas of all hotels throughout Great Britain. Many hotels, including all of our own Leisureplex Hotels, also prohibit smoking in all their hotel bedrooms, although others have a limited number of bedrooms allocated to smokers. Continental Holidays All Continental holidays normally travel on the ferry route from Dover to Calais which has a crossing time of 80-90 minutes. Most tours do not include dinner on the first day - please check individual tour descriptions. Please note that the exact location of overnight stops is subject to alteration at short notice. Most Continental hotels offer a set meal with limited alternative choices. Vegetarianism is also much less common on the Continent than in the UK and vegetarians should not assume that a vegetarian option will be available unless specifically requested. Continental hotels also generally do not provide entertainment in the hotel. All passengers on Continental holidays must be in possession of a full passport valid for at least 6 months after the date of travel. Non-EEC citizens may also require a Visa or Visas and should check with their travel agent before making a booking. Special Requests We make an important distinction between a Special Request and a Special Need. A Special Request is a standard request which we agree to pass on to the hotel but we can never guarantee that it will be met. A Special Need requires detailed intervention from our Customer Care staff. For example: if you have difficulty climbing stairs, you would probably want to request a low floor room. However, that is not enough to guarantee you a low floor room, since it is very likely there will be many others also making a similar request. In addition, Special Requests are only notified to the hotel 10 days prior to arrival, whereas our Special Needs procedure is activated at the time of booking. If you have a disability or medical need which must be satisfied to enable you to take the holiday, you should ask for a Special Needs form (which you can also download from our web site). This asks detailed information regarding your requirements which we discuss with the hotelier and then relay the hotelier's response to you to enable you to make an informed decision whether to proceed with the holiday. For Data Protection reasons and to ensure we have the latest and most accurate assessment of your needs, this information is only stored by us with the individual booking and so you must follow this procedure each time you book. Because of the time needed to carry out the Special Needs procedure we regret that we cannot accept Special Needs requests less than 21 days prior to the start of the holiday. Although we cannot transport motorised wheelchairs or scooters, we can advise on hire facilities in resort. If you need a special diet, please ensure that you mark this fact on the Booking Form and also forward a diet sheet to the hotel at least one week prior to your arrival. We ask hotels to ensure that special requests are granted so far as possible in accordance with the date of booking, with those booking early being given priority. For help with Special Needs, please write or e-mail our Customer Care Department care@alfatravel.co.uk for assistance in ensuring your needs can be met. For the latest information regarding special needs, please see the “Frequently Asked Questions” section of our web site. Photo Acknowledgements Alfa Travel would like to thank the following suppliers for the use of photographs inthis brochure: VisitBritain, Failte Ireland, Wales Tourist Board, VisitScotland/ ScottishViewpoint, Local Tourist Boards, Roy Westlake Travel Photography TO BOOK: 08451 305666 03451 305666 www.alfatravel.co.uk visit your local travel agent 5
Page 1 and 2: UK & CONTINENTAL Coach Holidays NOV
Page 3: YOUR HOLIDAY CHOICE Summer 6, 7 & 8
Page 7 and 8: GREAT TIMES… GREAT VALUE! Group b
Page 9 and 10: THE VERY BEST OF THE BRITISH SEASID
Page 11 and 12: Weston-Super-Mare Weston-Super-Mare
Page 13 and 14: Newquay Newquay is Cornwall’s pre
Page 15 and 16: Falmouth Falmouth, the main resort
Page 17 and 18: Exmouth Exmouth developed as a reso
Page 19 and 20: Bournemouth Bournemouth is superbly
Page 21 and 22: Isle of Wight - Shanklin Shanklin b
Page 23 and 24: Eastbourne Eastbourne is one of Bri
Page 25 and 26: Clacton-on-Sea Clacton is the leadi
Page 27 and 28: Cromer Cromer was once a small fish
Page 29 and 30: Scarborough Scarborough is arguably
Page 31 and 32: Criccieth & Snowdonia Criccieth lie
Page 33 and 34: Porthcawl Located between Swansea a
Page 35 and 36: Dunoon & Argyll Dunoon is splendidl
Page 37 and 38: Loch Lomond & The Trossachs 7 days
Page 39 and 40: Mayo & Galway 7 days from £429 per
Page 41 and 42: 5 days from £209 per person Weston
Page 43 and 44: Devon & Cornwall This tour offers a
Page 45 and 46: Weymouth has a fabulous beach and a
Page 47 and 48: 5 days from £229 per person Chiche
Page 49 and 50: The delightful gardens on The Leas
Page 51 and 52: Great Yarmouth & Broads Our hotel i
Page 53 and 54: 5 days from £249 per person Cather
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Lakes & Dales After a day taking in
Page 57 and 58:
Heart of England This tour is packe
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Llandudno & Snowdonia Llandudno is
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Porthcawl With some outstanding coa
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Fort William, the “Outdoor Capita
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Highlights of Belgium 5 days from
Page 67 and 68:
Dordogne 8 days from £489 per pers
Page 69 and 70:
Romantic Rhine & Moselle 8 days fro
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Lake Garda & Venice Holiday Itinera
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in £s per Tour Prices person Sprin
Page 75 and 76:
Festive Specials The idea of these
Page 77 and 78:
Self Drive Breaks What Alfa Include
Page 79 and 80:
Holiday Insurance The following is
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Coach Holidays - Leisureplex Hotels

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