Coach Holidays - Leisureplex Hotels
Coach Holidays - Leisureplex Hotels
Coach Holidays - Leisureplex Hotels
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THE RIGHT HOLIDAY FOR YOU<br />
PLEASE READ THESE NOTES CAREFULLY – they will help you select the most suitable Alfa holiday for you.<br />
Hotel Grades – Important<br />
Hotel grading is a subjective process and the low level of<br />
participation in the official grading schemes mean it can be<br />
difficult to compare one hotel with another. We have tried<br />
to overcome the problem by ensuring that our own hotels<br />
are independently inspected by the AA and all of our<br />
<strong>Leisureplex</strong> <strong>Hotels</strong> have been awarded two stars by the<br />
AA. We also show our own opinion of all the hotels<br />
featured in our brochure using our symbol. The<br />
grade is designed to be more focussed on our customers’<br />
needs. In awarding an grade, we bear in mind the<br />
frequency of entertainment (which is not part of the AA<br />
scheme) and disregard such matters as the<br />
availability of room service (which is not<br />
generally required by our clients). We<br />
also consider the comments we<br />
have received from clients during<br />
the past year. We recommend<br />
that you consider the hotel<br />
grade carefully before<br />
booking. If you are someone<br />
who is used to staying in 2 or<br />
3 star hotels, you are unlikely<br />
to be comfortable in a hotel<br />
with a grade but you<br />
should find a hotel with<br />
a grade perfectly<br />
congenial.<br />
Room Types<br />
All of the hotel rooms included in our<br />
programme have private bath or shower and WC.<br />
A limited number of single rooms is available at each hotel<br />
but there is always huge demand for these and we advise<br />
early booking. In recognition of the fact that the number of<br />
single households is continuing to increase very rapidly,<br />
we have some periods when there is no charge for single<br />
rooms - see the Special Offer panels on pages 71-74.<br />
A special feature for 2012 is that we are offering no single<br />
supplements on any of our holidays to Dunoon or<br />
Fort William.<br />
Sea View Rooms<br />
Many of the hotels featured in this brochure now offer the<br />
opportunity to book a guaranteed sea view at a small<br />
additional charge - see price panels for details.<br />
Quieter Rooms<br />
If you are someone who lives in a very quiet location or<br />
is sensitive to environmental noise it is important that<br />
you choose your resort with this in mind. Where a hotel<br />
or resort is described as “lively”, it is probable that some<br />
rooms will be affected by noise from local entertainment<br />
venues or from the street. However, even in the liveliest<br />
locations (such as Great Yarmouth and Torquay), there<br />
are usually some quiet rooms (albeit usually on the<br />
upper floors and at the rear). If you live in a quiet<br />
location but wish to visit a lively resort, please consider<br />
requesting a quiet room.<br />
No Smoking Policy<br />
Smoking is now prohibited by law<br />
on all coaches and in the public<br />
areas of all hotels throughout<br />
Great Britain. Many hotels,<br />
including all of our own<br />
<strong>Leisureplex</strong> <strong>Hotels</strong>, also<br />
prohibit smoking in all their<br />
hotel bedrooms, although<br />
others have a limited<br />
number of bedrooms<br />
allocated to smokers.<br />
Continental<br />
<strong>Holidays</strong><br />
All Continental holidays normally<br />
travel on the ferry route from Dover to<br />
Calais which has a crossing time of 80-90<br />
minutes. Most tours do not include dinner on the first<br />
day - please check individual tour descriptions. Please<br />
note that the exact location of overnight stops is subject<br />
to alteration at short notice. Most Continental hotels offer<br />
a set meal with limited alternative choices.<br />
Vegetarianism is also much less common on the<br />
Continent than in the UK and vegetarians should not<br />
assume that a vegetarian option will be available unless<br />
specifically requested. Continental hotels also generally<br />
do not provide entertainment in the hotel.<br />
All passengers on Continental holidays must be in<br />
possession of a full passport valid for at least 6 months<br />
after the date of travel. Non-EEC citizens may also require<br />
a Visa or Visas and should check with their travel agent<br />
before making a booking.<br />
Special Requests<br />
We make an important<br />
distinction between a Special<br />
Request and a Special Need.<br />
A Special Request is a standard<br />
request which we agree to pass on to the<br />
hotel but we can never guarantee that it will be met.<br />
A Special Need requires detailed intervention from our<br />
Customer Care staff. For example: if you have difficulty<br />
climbing stairs, you would probably want to request a low<br />
floor room. However, that is not enough to guarantee you<br />
a low floor room, since it is very likely there will be many<br />
others also making a similar request. In addition, Special<br />
Requests are only notified to the hotel 10 days prior to<br />
arrival, whereas our Special Needs procedure is activated<br />
at the time of booking. If you have a disability or medical<br />
need which must be satisfied to enable you to take the<br />
holiday, you should ask for a Special Needs form (which<br />
you can also download from our web site). This asks<br />
detailed information regarding your requirements which<br />
we discuss with the hotelier and then relay the hotelier's<br />
response to you to enable you to make an informed<br />
decision whether to proceed with the holiday. For Data<br />
Protection reasons and to ensure we have the latest and<br />
most accurate assessment of your needs, this information<br />
is only stored by us with the individual booking and so you<br />
must follow this procedure each time you book. Because<br />
of the time needed to carry out the Special Needs<br />
procedure we regret that we cannot accept Special Needs<br />
requests less than 21 days prior to the start of the holiday.<br />
Although we cannot transport motorised wheelchairs or<br />
scooters, we can advise on hire facilities in resort. If you<br />
need a special diet, please ensure that you mark this fact<br />
on the Booking Form and also forward a diet sheet to the<br />
hotel at least one week prior to your arrival. We ask hotels<br />
to ensure that special requests are granted so far as<br />
possible in accordance with the date of booking, with<br />
those booking early being given priority.<br />
For help with Special Needs, please write or e-mail our<br />
Customer Care Department care@alfatravel.co.uk for<br />
assistance in ensuring your needs can be met. For the<br />
latest information regarding special needs, please see<br />
the “Frequently Asked Questions” section of our web site.<br />
Photo Acknowledgements<br />
Alfa Travel would like to thank the following suppliers for<br />
the use of photographs inthis brochure: VisitBritain, Failte<br />
Ireland, Wales Tourist Board, VisitScotland/ ScottishViewpoint,<br />
Local Tourist Boards, Roy Westlake Travel Photography<br />
TO BOOK: 08451 305666 03451 305666 www.alfatravel.co.uk visit your local travel agent<br />
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