VTrak E-Class Product Manual - Promise Technology, Inc.

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VTrak E-Class Product Manual WebPAM connection was working OK. But later on, it timed out. What do I do now? The network condition can time-out for several reasons. When an open connection has no action for a specific amount of time (the Administrator can change it), the connection times-out automatically for security reasons. When you attempt to use WebPAM, it returns to the login screen. Enter your user name and password and click Login, and WebPAM will establish a new connection. See “Making Web Server Settings” on page 91. I can access the VTrak over my company’s intranet. But I can’t access it from an outside Internet connection. How do I make the Internet connection work? This condition is not related to VTrak, but is due to your firewall and network connection protocol. Contact your MIS Administrator. With other Promise VTraks, I used the Server’s IP address in WebPAM to connect with the RAID subsystem. Why is this VTrak E-Class different? VTrak E-Class has the server software embedded. With the E-Class, you point your browser directly to the VTrak rather than a server. Also, with E-Class, you do not have to create a subsystem because the subsystem already exists. Why can a RAID 1 logical drive on VTrak consist of only two disk drives? On VTrak, RAID 1 logical drives work in mirrored physical drive pairs. You could create up to six RAID 1 logical drives. Or you can create a single RAID 10 logical drive with data mirroring and up to 12 physical drives. If you have an odd number of drives but still want data mirroring, use RAID 1E. See “Installing Disk Drives” on page 17 and “Introduction to RAID” on page 231 for more information on the number of physical drives you can use for each RAID level. Are logical drives on VTrak limited to 2 TB? No. But verify that your operating system supports logical drives over 2 TB. Also, for the operating system to recognize the full capacity of logical drives over 2 TB, you must specify a sector size of 1 KB or larger when you create the logical drive. See “Choosing Sector Size” on page 245 or more information. I have two UltraTraks and use WebPAM to monitor them. Can I use my existing WebPAM setup to monitor the VTraks also? No. Use the WebPAM embedded with the VTrak E-Class. 304
How can I be sure everything is working OK on the VTrak? 305 Chapter 9: Support Locally: The VTrak enclosure has LEDs on the front to monitor the status of power, field replaceable units (FRUs) and logical drives. When these are green, VTrak is functioning normally. Remotely: Check the Tree Icons in WebPAM. If there are no yellow or red warning icons displayed, VTrak is functioning normally. What happens if a logical drive goes critical? On the front of VTrak, the logical drive LED turns amber and an audible alarm sounds. See “Critical & Offline Disk Arrays” on page 289. Can VTrak run using just one power supply? Yes, it is possible to run VTrak on a single power supply. There are two power supplies so that VTrak will continue running if one of the power supply fails. But deliberately leaving one power supply off negates this advantage. In addition, leaving one power supply off reduces air flow through the VTrak enclosure and can contribute to overheating. Always switch on both power supplies. Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support. If you decide to contact us, please have the following information available: • Product model and serial number • BIOS, firmware, and driver version numbers • A description of the problem / situation • System configuration information, including: motherboard and CPU type, hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other controllers. Technical Support Services Promise Online Web Site http://www.promise.com/support (technical documents, drivers, utilities, etc.)
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VTRAK E-Class E610f, E610s, E310f,
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Contents Chapter 1: Introduction to
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v Contents Chapter 4: Management wi
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vii Contents Chapter 4: Management
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ix Contents Chapter 5: Management w
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xi Contents Chapter 5: Management w
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xiii Contents Chapter 7: Technology
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Chapter 1: Introduction to VTrak Th
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Figure 3. VTrak E610f rear view RAI
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5 Chapter 1: Introduction to VTrak
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LUN Masking and Mapping: Supports m
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9 Chapter 1: Introduction to VTrak
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Chapter 2: VTrak Installation This
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13 Chapter 2: VTrak Installation 4.
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15 Chapter 2: VTrak Installation Th
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Installing Disk Drives 17 Chapter 2
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Figure 8. Disk drive mounting holes
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21 Chapter 2: VTrak Installation Ma
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23 Chapter 2: VTrak Installation Fi
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Figure 15.JBOD expansion with no si
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Configuring Direct Attached Storage
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29 Chapter 2: VTrak Installation Fi
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Figure 21. JBOD expansion with no s
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Connecting the Power 33 Chapter 2:
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Chapter 3: VTrak Setup This chapter
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Setting up VTrak with the CLI 37 Ch
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Setting up VTrak with the CLU 1. At
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41 Chapter 3: Setup Making Manual S
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3. When the log-in screen (Figure 2
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Automatic 45 Chapter 3: Setup When
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Advanced 47 Note Chapter 3: Setup F
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Using WebPAM PROe over the Internet
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Chapter 4: Management with WebPAM P
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Figure 1. The WebPAM PROe log-in sc
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Perusing the Interface 55 Chapter 4
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Using Tree View 57 Chapter 4: Manag
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Logging out of WebPAM PROe There ar
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Working with Subsystems 61 Chapter
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63 Chapter 4: Management with WebPA
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Viewing NVRAM Events 65 Chapter 4:
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Scheduling an Activity 69 Chapter 4
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9. Click the Submit button. Creatin
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Managing the Network Connection 77
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Managing Fibre Channel Connections
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Port Setting Information 81 Chapter
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Managing Storage Services 87 Chapte
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Making Telnet Settings 93 Chapter 4
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Changing the Startup Setting 95 Cha
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Deleting Netsend Recipients 97 Chap
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Importing a User Database 99 Chapte
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Restoring Factory Defaults 101 Chap
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Shutting Down the Subsystem 103 Cha
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Managing Controllers 105 Chapter 4:
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Upgradable items You can upgrade th
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109 Chapter 4: Management with WebP
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Figure 11. VTrak E610f and E610s fr
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• Enclosure Warning Temperature T
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Clearing Stale and PFA Conditions 1
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Managing Disk Arrays Disk Array Man
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• Media Patrol - Enabled or disab
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Deleting a Logical Drive To delete
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To prepare a disk array for transpo
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11. Click the Submit button. Initia
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Managing Spare Drives 141 Chapter 4
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Deleting Spare Drive 143 Chapter 4:
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Chapter 5: Management with the CLU
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Figure 4. The CLU main menu 149 Cha
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Running Quick Setup 151 Chapter 5:
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153 Chapter 5: Management with the
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Managing the Controllers Controller
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Locating the Controller 157 Chapter
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Locating a Power Supply 159 Chapter
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Setting an Alias 163 Chapter 5: Man
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Managing Disk Arrays Disk Array Man
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Creating a Disk Array - Express 167
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Managing the Network Connection 179
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Managing Fibre Channel Connections
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Viewing SAS Port Statistics 185 Cha
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Working with LUN Mapping LUN Mappin
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4. The mark is an asterisk (*) to t
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List of User Privileges 197 Chapter
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Working with Software Management So
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Making Telnet Settings 201 Chapter
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Making CIM Settings 203 Chapter 5:
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Clearing Statistics 207 Chapter 5:
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Shutting Down the Subsystem 209 Cha
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Restarting the Subsystem 211 Chapte
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Chapter 6: Maintenance This chapter
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215 Chapter 6: Maintenance 8. When
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217 Chapter 6: Maintenance 1. From
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Figure 2. Replacing an E310f/s powe
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221 Chapter 6: Maintenance Figure 7
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Figure 19. Removing the battery ass
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Single Controller Subsystem Removin
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Chapter 7: Technology Background Th
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RAID 1 - Mirror 233 Chapter 7: Tech
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RAID 5 - Block and Parity Stripe 23
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RAID 10 - Mirror + Stripe 237 Chapt
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239 Chapter 7: Technology Backgroun
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RAID 60 Array No. of Drives No. of
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RAID 1E Recommended Applications fo
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Choosing Stripe Size 245 Chapter 7:
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Read Cache Policy 247 Chapter 7: Te
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Page 283 and 284: CLU Reports a Problem 269 Chapter 8
Page 285 and 286: WebPAM PROe Reports a Problem 271 C
Page 287 and 288: Also see these troubleshooting topi
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Page 291 and 292: Reported Event Corrective Action Di
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Page 297 and 298: Reported Event Corrective Action PS
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Page 303 and 304: Critical & Offline Disk Arrays 289
Page 305 and 306: Figure 13.Drive carrier LEDs 291 Ch
Page 307 and 308: Physical Drive Problems Physical Dr
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Page 311 and 312: Power Supplies Battery 297 Chapter
Page 313 and 314: Connection Problems 299 Chapter 8:
Page 315 and 316: 301 Chapter 8: Troubleshooting Brow
Page 317: Chapter 9: Support This chapter cov
Page 321 and 322: Taiwan E-mail Support e-Support On-
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Page 325 and 326: Appendix A: Useful Information The
Page 327 and 328: Installing a Second Cache Battery 3
Page 329 and 330: Index Numerics 10GB Truncate 108, 1
Page 331 and 332: delete disk array 125, 169 initiato
Page 333 and 334: information, cont. physical drive 1
Page 335 and 336: offline, cont. physical drive 119,
Page 337 and 338: eported events, cont. logical drive
Page 339 and 340: system reported event 287 T Table R
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