Operational Interface Procedures for the South Pole TDRSS Relay ...
Operational Interface Procedures for the South Pole TDRSS Relay ...
Operational Interface Procedures for the South Pole TDRSS Relay ...
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9.1 Problem Reports<br />
9.1.1 Purpose<br />
Section 9. Reporting <strong>Procedures</strong><br />
This procedure establishes <strong>the</strong> method by which SPTR elements disseminate in<strong>for</strong>mation<br />
concerning SPTR communications.<br />
9.1.2 Participants<br />
a. NCC.<br />
b. SPTR Elements.<br />
c. WSC.<br />
d. Malabar Ground Station.<br />
9.1.3 Procedure<br />
a. In <strong>the</strong> event an operational problem arises, that affects scheduled operations, <strong>the</strong> SPTR<br />
element, at which <strong>the</strong> anomaly arose, submits a SPTR Problem Report (PRT) to <strong>the</strong> SPTR<br />
e-mail collective. A SPTR problem report may also be initiated by any user of <strong>the</strong> SPTR.<br />
The report should contain at minimum <strong>the</strong> following in<strong>for</strong>mation items:<br />
1. Description of problem (include real time IP data connectivity and/or retrieval of file<br />
server data.<br />
2. Time frame of problem<br />
3. Impact to operations<br />
4. Description of any resolution taken (if known or if applicable)<br />
b. The NCC does not troubleshoot Internet IP problems but can coordinate and resolve<br />
problems within <strong>the</strong> NASA Science Internet (NSI) network.<br />
c. Problems concerning <strong>the</strong> TDRS will be coordinated and resolved by <strong>the</strong> NCC with WSC.<br />
WSC will report failures/problems according to paragraph 9.3. The NCC will contact<br />
NISN and/or SPTR Sustaining Engineering at GSFC as appropriate to assist in working<br />
SPTR problems.<br />
a2302s9 9-1 532-OIP-NCC/SPTR
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