narrowcast server - MicroStrategy

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Book Overview and Additional Resources Narrowcast Server Upgrade Guide 4 Minimize the complexity of the system or project object definition to isolate the cause. 5 Determine whether the issue occurs on a local machine or on multiple machines in the customer environment. 6 Discuss the issue with other users by posting a question about the issue on the MicroStrategy Customer Forum at https:// resource.microstrategy.com/forum/. The following table shows where, when, and how to contact MicroStrategy Technical Support. If your Support Liaison is unable to reach MicroStrategy Technical Support by phone during the hours of operation, they can leave a voicemail message, send email or fax, or log a case using the Online Support Interface. The individual Technical Support Centers are closed on certain public holidays. North America Email: support@microstrategy.com Web: https://resource.microstrategy.com/support Fax: (703) 842–8709 Phone: (703) 848–8700 Hours: 9:00 A.M.–7:00 P.M. Eastern Time, Monday–Friday except holidays EMEA: Europe The Middle East Africa Email: eurosupp@microstrategy.com Web: https://resource.microstrategy.com/support Fax: +44 (0) 208 711 2525 The European Technical Support Centre is closed on national public holidays in each country. Phone: • Belgium: + 32 2792 0436 • France: +33 17 099 4737 • Germany: +49 22 16501 0609 • Ireland: +353 1436 0916 • Italy: +39 023626 9668 • Poland: +48 22 459 52 52 • Scandinavia & Finland: +46 8505 20421 • Spain: +34 91788 9852 • The Netherlands: +31 20 794 8425 • UK: +44 (0) 208 080 2182 • International distributors: +44 (0) 208 080 2183 Hours: • United Kingdom: 9:00 A.M.–6:00 P.M. GMT, Monday-Friday except holidays • EMEA (except UK): 9:00 A.M.–6:00 P.M. CET, Monday-Friday except holidays xxvi Resources © 2012 MicroStrategy, Inc.
Narrowcast Server Upgrade Guide Book Overview and Additional Resources Asia Pacific Email: apsupport@microstrategy.com Web: https://resource.microstrategy.com/support Phone: • Australia: +61 2 9333 6499 • Korea: +82 2 560 6565 Fax: +82 2 560 6555 • Japan: +81 3 3511 6720 Fax: +81 3 3511 6740 • Singapore: +65 6303 8969 Fax: +65 6303 8999 • Asia Pacific (except Australia, Japan, Korea, and Singapore): +86 571 8526 8067 Fax: +86 571 8848 0977 Hours: • Japan and Korea: 9:00 A.M.–6:00 P.M. JST (Tokyo), Monday-Friday except holidays • Asia Pacific (except Japan and Korea): 7 A.M.-6 P.M. (Singapore) Monday-Friday except holidays Latin America Email: latamsupport@microstrategy.com Web: https://resource.microstrategy.com/support Phone: • LATAM (except Brazil and Argentina): +54 11 5222 9360 Fax: +54 11 5222 9355 • Argentina: 0 800 444 MSTR Fax: +54 11 5222 9355 • Brazil: +55 11 3054 1010 Fax: +55 11 3044 4088 Hours: • Latin America (except Brazil): 9:00 A.M.–7:00 P.M. (Buenos Aires), Monday-Friday except holidays • Brazil: 9 A.M. - 6 P.M. (São Paulo), Monday–Friday except holidays Support Liaisons should contact the Technical Support Center from which they obtained their MicroStrategy software licenses or the Technical Support Center to which they have been designated. Required information when calling When contacting MicroStrategy Technical Support, please provide the following information: • Personal information: Name (first and last) Company and customer site (if different from company) Contact information (phone and fax numbers, e-mail addresses) • Case details: Configuration information, including MicroStrategy software product(s) and versions © 2012 MicroStrategy, Inc. Resources xxvii
Page 1 and 2: Narrowcast Server Upgrade Guide Ve
Page 3: Portions of Intelligence Server mem
Page 6 and 7: Contents Narrowcast Server Upgrade
Page 8 and 9: Book Overview and Additional Resour
Page 26 and 27: 1 New Features in Narrowcast Server
Page 28 and 29: 2 Upgrading the Test Environment Na
Page 38 and 39: 3 Testing the Upgrade Narrowcast Se
Page 48 and 49: 4 Upgrading the Production Environm
Page 54: Index Narrowcast Server Upgrade Gui

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