narrowcast server - MicroStrategy

Narrowcast Server Upgrade Guide Book Overview and Additional Resources
Asia Pacific Email: apsupport@microstrategy.com
Web: https://resource.microstrategy.com/support
Phone:
• Australia: +61 2 9333 6499
• Korea: +82 2 560 6565 Fax: +82 2 560 6555
• Japan: +81 3 3511 6720 Fax: +81 3 3511 6740
• Singapore: +65 6303 8969 Fax: +65 6303 8999
• Asia Pacific (except Australia, Japan, Korea, and Singapore): +86 571 8526 8067 Fax: +86
571 8848 0977
Hours:
• Japan and Korea: 9:00 A.M.–6:00 P.M. JST (Tokyo), Monday-Friday except holidays
• Asia Pacific (except Japan and Korea): 7 A.M.-6 P.M. (Singapore) Monday-Friday except
holidays
Latin America Email: latamsupport@microstrategy.com
Web: https://resource.microstrategy.com/support
Phone:
• LATAM (except Brazil and Argentina): +54 11 5222 9360 Fax: +54 11 5222 9355
• Argentina: 0 800 444 MSTR Fax: +54 11 5222 9355
• Brazil: +55 11 3054 1010 Fax: +55 11 3044 4088
Hours:
• Latin America (except Brazil): 9:00 A.M.–7:00 P.M. (Buenos Aires), Monday-Friday except
holidays
• Brazil: 9 A.M. - 6 P.M. (São Paulo), Monday–Friday except holidays
Support Liaisons should contact the Technical Support Center from which
they obtained their MicroStrategy software licenses or the Technical Support
Center to which they have been designated.
Required information when calling
When contacting MicroStrategy Technical Support, please provide the
following information:
• Personal information:
Name (first and last)
Company and customer site (if different from company)
Contact information (phone and fax numbers, e-mail addresses)
• Case details:
Configuration information, including MicroStrategy software
product(s) and versions
© 2012 MicroStrategy, Inc. Resources xxvii