narrowcast server - MicroStrategy

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Book Overview and Additional Resources Narrowcast Server Upgrade Guide Full description of the case including symptoms, error messages(s), and steps taken to troubleshoot the case thus far • Business/system impact If this is the Support Liaison’s first call, they should also be prepared to provide the following: • Street address • Phone number • Fax number • Email address To help the Technical Support representative resolve the problem promptly and effectively, be prepared to provide the following additional information: • Case number: Please keep a record of the number assigned to each case logged with MicroStrategy Technical Support, and be ready to provide it when inquiring about an existing case • Software version and product registration numbers of the MicroStrategy software products you are using • Case description: What causes the condition to occur? Does the condition occur sporadically or each time a certain action is performed? Does the condition occur on all machines or just on one? When did the condition first occur? What events took place immediately prior to the first occurrence of the condition (for example, a major database load, a database move, or a software upgrade)? If there was an error message, what was its exact wording? What steps have you taken to isolate and resolve the issue? What were the results? • System configuration (the information needed depends on the nature of the problem; not all items listed below may be necessary): Computer hardware specifications (processor speed, RAM, disk space, and so on) xxviii Resources © 2012 MicroStrategy, Inc.
Narrowcast Server Upgrade Guide Book Overview and Additional Resources Feedback Network protocol used ODBC driver manufacturer and version Database gateway software version (For MicroStrategy Web-related problems) browser manufacturer and version (For MicroStrategy Web-related problems) Web server manufacturer and version If the issue requires additional investigation or testing, the Support Liaison and the MicroStrategy Technical Support representative should agree on certain action items to be performed. The Support Liaison should perform any agreed-upon actions before contacting MicroStrategy Technical Support again regarding the issue. If the Technical Support representative is responsible for an action item, the Support Liaison may call MicroStrategy Technical Support at any time to inquire about the status of the issue. Please send any comments or suggestions about user documentation for MicroStrategy products to: documentationfeedback@microstrategy.com Send suggestions for product enhancements to: support@microstrategy.com When you provide feedback to us, please include the name and version of the products you are currently using. Your feedback is important to us as we prepare for future releases. © 2012 MicroStrategy, Inc. Feedback xxix
Page 1 and 2: Narrowcast Server Upgrade Guide Ve
Page 3: Portions of Intelligence Server mem
Page 6 and 7: Contents Narrowcast Server Upgrade
Page 8 and 9: Book Overview and Additional Resour
Page 26 and 27: 1 New Features in Narrowcast Server
Page 28 and 29: 2 Upgrading the Test Environment Na
Page 38 and 39: 3 Testing the Upgrade Narrowcast Se
Page 48 and 49: 4 Upgrading the Production Environm
Page 54: Index Narrowcast Server Upgrade Gui

narrowcast server - MicroStrategy

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