PGP Handbook - Institute of Public Enterprise
PGP Handbook - Institute of Public Enterprise
PGP Handbook - Institute of Public Enterprise
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Text Book(s)<br />
1. Sethi, J., & Bhatia, N. (2009) Elements <strong>of</strong> Banking<br />
and Insurance, PHI Learning Pvt. Ltd., New Delhi.<br />
Suggested Readings<br />
1. Sundararajan, S. (2006) Book <strong>of</strong> Financial Terms,<br />
Tata McGraw-Hill New Delhi<br />
2. IIBF, (2010) Legal & Regulatory Aspects <strong>of</strong> Banking,<br />
Macmillan, India<br />
3. Maheshwari, S.N., & Maheshwari, S.K. (2008)<br />
Banking Law and Practice<br />
4. Koch, T.W., & MacDonald, S.S. (2005) Bank Management,<br />
Thomson South-Western<br />
5. IIBF, (2010) Risk Management, Macmillan<br />
6. Toor, N.S. (2009) <strong>Handbook</strong> <strong>of</strong> Banking Information,<br />
Skylark <strong>Public</strong>ation, New Delhi<br />
7. Rejda, G.E. (2006) Insurance and Risk Management,<br />
Pearson Education, New Delhi<br />
8. Mishra, M.N. (2006) Insurance Principles and<br />
Practice<br />
9. Periasamy, P. (2005) Principles and Practice <strong>of</strong> Insurance,<br />
Himalaya Publishing House, New Delhi<br />
10. Harrington, & Niehaus, (2004) Insurance and Risk<br />
Management, Tata McGraw-Hill, New Delhi<br />
RETAIL STORE OPERATIONS & MALL<br />
MANAGEMENT<br />
Code: 207RM Credits : 3<br />
Unit I : Retail Operations – Components <strong>of</strong> Retail<br />
Store Operations – Operating a Retail Business<br />
– Inventory Management – Store Security<br />
– Insurance – Credit Management - Store<br />
administration and Management <strong>of</strong> Retail<br />
Floor – Management <strong>of</strong> Receipts – Customer<br />
Service - Management <strong>of</strong> a Retail Outlet / Store<br />
– Expectations from a Store Manager – OMS<br />
Unit II : Retailing Loss Prevention – Types <strong>of</strong> Retail<br />
Theft – Challenges in Retail Loss Investigation<br />
- Store Management Responsibilities<br />
– Recruiting and Selecting Store Employees<br />
– Socializing and Training New Store<br />
Employees – Controlling Costs – Reducing<br />
Inventory Shrinkage<br />
Unit III : Concepts <strong>of</strong> Mall Management - Issues related<br />
to Indian Mall Management - Mall Management<br />
Strategies - Mall designing process<br />
– Leasing and Administration – Shopping<br />
Mall Management<br />
Text Book(s)<br />
1. Swapna Pradhan, “Retailing Management Text &<br />
Cases”, Tata McGraw Hill, New Delhi, 2009.<br />
Suggested Readings<br />
1. Arif I Sheikh & Dr Kaneez Fatima, “Mall Management”<br />
Himalaya Publishing House Pvt Ltd, Mumbai<br />
2009<br />
2. Michael Levy & Barton A Weitz, “Retailing Management”,<br />
Tata McGraw Hill, New Delhi, 2009<br />
3. Barry Berman & Joel R Evans, “Retail Management:<br />
A Strategic Approach” (10E), Prentice Hall<br />
<strong>of</strong> India, New Delhi. 2009<br />
4. S.L. Gupta, “Retail Management, An Indian Perspective<br />
(Text & Cases), Wisdom <strong>Public</strong>ations,<br />
New Delhi. 2009<br />
Journals / Magazines<br />
1. Journal <strong>of</strong> Marketing<br />
2. Harvard Business Review<br />
3. Marketing Mastermind<br />
4. Pitch<br />
<strong>Institute</strong> <strong>of</strong> <strong>Public</strong> <strong>Enterprise</strong> – <strong>PGP</strong> Student <strong>Handbook</strong> • 43
Change language