Annual report - About TELUS

TELUS Communications
Leading the way for TELUS Consumer Solutions is DAN DELALOYE:
TELUS Consumer Solutions team members in our
Burnaby office
“I am excited about working with a large group of communications
professionals to create a customer-focused culture from which we will
lead the marketplace. We will deliver the most comprehensive product
bundle in the marketplace, aggressively roll out high-speed Internet services,
and engage the hearts and minds of the entire Consumer Solutions team
by providing unbeatable service and value to our customers.”
From left to right: Sonja Lageweg, Alvin Chaudhary
and Pamela Adamchuk
TELUS Consumer Solutions is the largest division in our customer-facing
organization, currently serving 2.9 million accounts and representing more than
$2 billion in revenue. Our strategy is clear – to deliver compelling and integrated
data, IP, voice and wireless solutions to our consumer customers across Alberta
and British Columbia.
> Rapid Expansion of High-Speed Internet
We are aggressively rolling out high-speed Internet service (ADSL technology) to meet the everincreasing
demand. Over the next five years, we plan to invest $500 million to ensure that more
than 95 per cent of homes and businesses in 38 communities have ADSL access.
In 2000, we tripled the number of high-speed Internet subscribers in the West, to more than
81,000, achieving our target. Our goal is to surpass cable-TV companies in this market and
ensure our customers have access to our higher-quality Internet product.
one team > one brand > one strategy
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