Annual report - About TELUS

Building Sustainable Relationships
Our strategy is all about one-to-one client relationships that we can leverage for mutual longterm
benefit. We’re developing and sustaining relationships with key decision-makers to enable
us to proactively address their challenging and ever-changing business needs.
In October, 2000, TELUS entered into a strategic partnership with EPOST* (a joint venture
between Canada Post and Cebra, Inc., Bank of Montreal’s e-commerce subsidiary), which
provides a Web-based service that allows Canadians to view bills and make payments online.
TELUS is investing $30 million over three years for a five per cent equity interest in EPOST,
which gives us the opportunity to provide our services to EPOST partners.
TELUS Enterprise Solutions entered into a seven-year outsourcing agreement with insurance
provider Lloyd’s Canada Inc. for the provision of a broad range of business and IT services. Lloyd’s
is transferring their day-to-day business operating functions in Canada to TELUS. This relationship
builds our presence in Eastern Canada by adding ninety new employees and a new office in Montréal.
> Capturing Market Share in Central Canada
Our growth strategy involves a combination of aggressive organic growth, acquisitions and
strategic partnerships. Our objective is to establish the foundation in 2001 to capture a
significant future share of the market in Central Canada. We’re building upon our existing
client relationships across Canada and pursuing alliances and partnerships to bring the
necessary capabilities to provide end-to-end solutions nationally.
We’re also leveraging our relationships with Verizon and Genuity to provide international
capabilities, cross-border customer relationships and market-ready products and services.
Working with Genuity, we are providing to an international customer an advanced data network
that includes connections in Europe.
> Creating a New Organization
We’re building a new organization that will provide a single point of contact to our customers.
Our people represent a key differentiator in the marketplace. We are therefore committed to
investing in, recruiting, training and retaining the very best.
Based in Toronto, HP Canada provides a wide variety of products and services to a diverse customer
base. In order to provide customers and partners with a rich online experience that meets their wideranging
needs, HP created its “next generation” Web site tuned to the Canadian market. TELUS
worked with HP to rapidly set up and host critical Web infrastructure that now supports “hp.ca.”
“We wanted to provide our customers with a robust Web experience and knew that TELUS could deliver,” says Ralph McNeil,
e-business manager for HP Canada. “We needed to work with a partner who could provide a set of services and capabilities consistent
with HP’s high levels of performance and customer service.
“TELUS was able to meet our very specific requirements, including quick time to market
deployment. Overall, we chose to go with TELUS because it shares our desire to serve our
customers on their terms.”
Ralph McNeil, e-business manager, Hewlett-Packard (Canada) Ltd.
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client solutions
TELUS is investing $30
million in the EPOST growth opportunity