Annual report - About TELUS

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TELUS Communications Leading the way for TELUS Business Solutions is JOHN MADURI: “I am looking forward to leading my national team in growing TELUS’ presence and position in the segment of medium and small business customers. We will build on our strength in the West to deliver innovative data, IP, voice and wireless solutions that anticipate the needs of customers across Canada. Our integrated solutions will support our customers in growing in and profiting from the Internet economy.” TELUS Business Solutions and TELUS Mobility team members meet in our Calgary office From left to right: Ken O’Connell, Paula Mano, Shane Armstrong, Selina Shivji and Terrence Lew TELUS Business Solutions is focused on helping small and medium entrepreneurs be more successful. Our integrated data, IP, voice and wireless solutions enable businesses to better communicate and interact with their customers and suppliers and make the overall operation of their businesses more productive and efficient. We currently serve over 250,000 business customers and account for more than $1.3 billion in revenue. Through continued growth in existing markets and rapid expansion into eastern markets, we are poised to significantly increase our exposure and contribution to business customers across Canada. > Helping our Business Customers Achieve Success We will support small and medium enterprises in the new Internet-enabled economy through the provision of integrated solutions and managed services. Recognizing that businesses this size may not have the necessary internal IT, telecom or other resources to fully leverage the power of the one team > one brand > one strategy > 24
Internet, we bridge the gap and help our customers benefit from the new tools and technologies in ways that enable them to reduce costs, be more productive and reach new customers. We’ll provide integrated end-to-end solutions to meet their needs. We’ll develop new and effective distribution and sales channels to better reach and deliver those innovative solutions. And, we’ll enhance customer care to give customers the support and service they need. > Leveraging our Strength in the West In 2000, about 20 per cent of TELUS’ total revenue came from small and medium businesses and the bulk of new revenue growth came from new data and IP services. Also in 2000, our B.C. customers were introduced to IntelliRoute ®, a family of enhanced business services designed to help businesses improve service, reduce costs and increase customer knowledge. We will grow our relationship with and revenue from existing customers by providing a broader set of data and IP products designed to support their business success. > Capturing Market Share in Eastern Markets We’re building a critical mass of customers in Central Canada and are developing an attractive product offering that provides integrated solutions. We’ll lever the branding support, distribution and customer relationships of TELUS Mobility to build a strong presence for TELUS Business Solutions. Our plan is to serve this market with a focused set of data and e-commerce products that leverage our growing network capabilities. > Developing our People A priority for our employees is to gain a solid understanding of the unique strengths and challenges of small and medium businesses. We’ll also focus on effectively reaching our customers and delivering solutions in ways that ensure ongoing customer support. Swift service through high-speed connectivity. That’s one of the benefits the Alberta Motor Association (AMA) enjoys now that they subscribe to TELUS Ethernet ADSL, a managed Wide Area Networking solution. According to AMA Director of Information Technology, Martin Kempton, “All our customers have benefited since we implemented ADSL services. With bandwidth capacity up to six Mbps for connections to our centre locations, our terminal and print traffic is transmitted over the network more quickly, resulting in better service at our front counters. When our staff need to investigate travel options over the Internet – such as hotels, tours, or other related travel material – the fast download times allow us to provide those answers while the customer is still in our office.” TELUS also manages the network for the AMA, providing network monitoring and support 24/7. This proactive monitoring means that any network problems are identified and dealt with immediately. “With TELUS managing the network, they are quick to notify us when problems occur,” says Kempton. “And any problems seem to be resolved faster than with our previous unmanaged network. We anticipate that our fast, consistent service will appeal to our existing customers, and allow us to attract new members.” Martin Kempton, director of information technology, Alberta Motor Association > 25 < business solutions From a base of 250 thousand customers we plan to rapidly expand eastward
Page 1 and 2: “TELUS is on track to lead the Ca
Page 3 and 4: We have a track record of achieving
Page 5 and 6: CASH FLOW 4 ($ millions) 1,487 96 1
Page 7 and 8: Darren Entwistle President & CEO Si
Page 9 and 10: We have restructured the Company to
Page 11 and 12: ° We began running our first telev
Page 13 and 14: fresh experience and perspective; a
Page 15 and 16: 11 1 6 12 7 2 3 13 14 15 8 9 10 4 5
Page 17 and 18: Starting January 2001, we changed o
Page 19 and 20: 25% > targets 12% 33% > targets 75%
Page 21 and 22: Creating the New TELUS Mobility Bui
Page 23 and 24: subscriber base compared to 1999. T
Page 25: Developing an Unbeatable Integrated
Page 29 and 30: Building Sustainable Relationships
Page 31 and 32: TELUS Québec is continuing to targ
Page 33 and 34: We’re developing and marketing wh
Page 35 and 36: The acquisition of Clearnet allowed
Page 37 and 38: TELUS Mobility is following a three
Page 39 and 40: Some examples include: ° The TELUS
Page 41 and 42: Three Months Ended (millions) 2000
Page 43 and 44: segmented statistics TELUS Consolid
Page 45 and 46: ° Acquired 70% of QuébecTel for $
Page 47 and 48: TELUS Mobility Expenses TELUS Mobil
Page 49 and 50: 2.14 Cash EPS, normalized to exclud
Page 51 and 52: LIQUIDITY AND CAPITAL RESOURCE RATI
Page 53 and 54: 400 communities over the next 10 ye
Page 55 and 56: OUTLOOK 2001 Telecommunications Ind
Page 57 and 58: RISKS AND UNCERTAINTIES The followi
Page 59 and 60: prices. Accordingly, there can be n
Page 61 and 62: In 2002, the calculation of the con
Page 63 and 64: management’s report Management is
Page 65 and 66: consolidated balance sheet As At De
Page 67 and 68: notes to consolidated financial sta
Page 69 and 70: (g) Income Taxes The Company and it
Page 71 and 72: ° On August 17, 2000, the Company
Page 73 and 74: 10. CAPITAL ASSETS, NET Accumulated
Page 75 and 76: (millions) Series Rate Maturity 200
Page 77 and 78:
Upon a change of control as defined
Page 79 and 80:
(d) Stock Option Plans The Company
Page 81 and 82:
15. COMMITMENTS AND CONTINGENT LIAB
Page 83 and 84:
The Company’s net benefit plan ex
Page 85 and 86:
The following is a reconciliation o
Page 87 and 88:
(c) Depreciation Under the purchase
Page 89 and 90:
Recently Issued Accounting Standard
Page 91 and 92:
Daniel Delaloye > Executive Vice-Pr
Page 93 and 94:
usiness enablement Patricia Bowles
Page 95 and 96:
3G: Third Generation, describes nex
Page 97 and 98:
Stock Exchanges and Trading Symbols
Page 99 and 100:
Registered Shareholders 2000 1999 T
Page 101 and 102:
www.telus.com > about TELUS > Inves
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Annual report - About TELUS

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