Annual report - About TELUS

usiness capabilities
Barry Baptie > Executive Vice-President, Technology & Operations
one team > one brand > one strategy
> 90
“Our team is 9,500 strong – located across our country, highly skilled and motivated to deliver
technology solutions for our customers. Together we will be providing, managing and maintaining
the network technology and operations required to deliver data, IP and voice services on a regional
and national basis. While this is going to be a challenging year, through teamwork we can make it
rewarding and fun for everyone.”
Barry’s career in telecommunications began at Edmonton Telephones where he held senior positions
in regulatory, strategy, customer service, billing and administrative services. After the merger of
BC TELECOM and TELUS, he held senior positions in finance, including Executive Vice-President,
Finance and Chief Financial Officer. In his current position, he is responsible for establishing the
infrastructure necessary to support the development and delivery of data, integrated IP, and voice
services on a regional and national basis. He is also responsible for the chief technology officer role
and oversees the functions of service assurance and fulfillment, network management, planning and
architecture development, network infrastructure provisioning, field operations and operational
logistical support.
Paul A. Mirabelle > Executive Vice-President, Business Transformation
“Being able to change and to anticipate what TELUS will need to become in order to be competitive
is critical to our success. How do we make it happen? We take our processes, systems, alliances and
the way we work and focus them on transforming TELUS. This is the challenge for my team. We are
building on the profound changes that are already occurring across TELUS and will support the other
business units in executing the Company’s strategy.”
In 2000, Paul joined the TELUS team as Vice-President, Corporate Development and Strategy. Prior to
joining TELUS, he was a Vice-President of the Boston Consulting Group, leading the telecommunications
team in Australia. In his current role, he works with leaders of the other business units in a
collaborative effort to identify, design, assess and implement transformation change initiatives for
TELUS. His team will be responsible for all major enterprise-wide change initiatives, including Webenabling
TELUS, creating an IT roadmap, fundamental process redesign, post-merger and acquisition
integration activities and enterprise resource prioritization and management.
Roy Osing > Executive Vice-President, Enterprise Marketing and Chief Marketing Officer
“Marketing is my passion and I am thrilled to lead the marketing team across TELUS in being fast
to market with solutions driven by Internet, data and wireless technologies. We will beat our
competitors by offering customers these exciting and compelling solutions, while those same
competitors offer single products only. My measure of success for 2001 is simple – we’re
succeeding in the marketplace and we’re having fun doing it.”
Roy has an extensive background in marketing and telecommunications. Among his achievements,
he was BC TEL’s Senior Vice-President of Marketing, responsible for enterprise marketing strategy
and “go to market” programs. Most recently, he served as Executive Vice-President and President,
TELUS Advanced Communications. In his current capacity, he ensures that our corporate strategy of
delivering integrated IP, data, voice and wireless solutions is effectively marketed to customers. He
will oversee the development and implementation of a comprehensive enterprise marketing plan
that brings together TELUS’ products and services into unique, competitively priced customer
solutions supported by a coordinated advertising and sales effort.
Mark W. Schnarr > Executive Vice-President, TELUS Ventures
“I have the fantastic job of starting up exciting new businesses for TELUS. Through TELUS Ventures,
there are tremendous opportunities for us to enter other industries and provide more opportunities to
TELUS, financial gain to our shareholders and new products and services to our customers. We will give
customers access to the latest innovations – innovations that might not be in our current core product
line, but support complementary and synergistic products and services.”
Mark joined BC TEL as a product manager in 1980, holding increasingly senior management positions
in the organization. After the BC TELECOM/TELUS merger in February 1999, he assumed the role of
Vice-President, Internet Services. There, he was responsible for a number of new IP-based companies,
technologies and services. In his current role, Mark manages the company’s venture capital which will
be targeted at incubating start-up businesses and investing in emerging technologies that are consistent
with TELUS’ strategy to exploit the convergence of data, IP, voice and wireless.