Annual report - About TELUS

TELUS Québec is continuing to target business customers. Aligned with TELUS’ overall strategy,
innovative solutions are being developed for the Québec market to provide customers with
integrated data, IP, voice and wireless services.
TELUS Québec recently developed an integrated solution for Americ Disc, one of North America’s
largest independent compact-disc manufacturers. TELUS Québec put a network in place to link
Americ Disc’s plants and service centres located in Canada and the United States. TELUS Québec
manages the network and provides Web hosting as part of an innovative solution.
> Implementing Efficiencies
Improving productivity and reducing costs remain a key focus for TELUS Québec. Working with
TELUS Business Transformation, we will be focusing on opportunities to increase efficiencies
to thereby increase our margins.
We also created Versalys, the consolidation of four subsidiaries, to offer a broad range of
e-business services to business customers.
> Expanding across Québec
We’re increasing our presence in major centres like Montréal and Québec City with the addition
of sales and customer service management and employees.
On the network side, we have established an IP network to offer voice and digital services
using state-of-the-art ATM and SONET technologies. This network reaches more than 90 per
cent of business customers in Québec and our fibre optic network links six of the largest cities
in the province.
> Developing our People
TELUS Québec has a dynamic team of people dedicated to providing innovative solutions and
pursuing additional growth in the business market.
To encourage employees to gain additional knowledge in the emerging world of data applications,
we implemented an employee training program called Télécom Modular Training. The program
gives employees an opportunity to become more knowledgeable in the world of data. To date,
more than 400 employees have taken advantage of the program, which is offered through the
Internet or educational institutions.
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Québec
QuébecTel Mobilité achieved a 63%
increase in wireless subscribers in 2000