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After-sales organisation<br />
2007 represented the beginning of a new phase for our production system,<br />
the goal being to continue consolidating our platforms, increasing their specialisation<br />
and updating their support systems.<br />
At 31 December 2007, there were 83 Production and Sales Support Branches<br />
(PSSBs) in operation, working within 12 Production and Sales Support Groups,<br />
with a total of 4,800 employees.<br />
Productivity gains resulting from the grouping of activities continued, and<br />
focused on:<br />
having back-offi ce platforms take on new tasks;<br />
bolstering sales support units within the PSSBs to smooth communication<br />
between the front and back offi ces.<br />
Alongside these changes, the Bank continued to review all procedures with a<br />
view to optimising and standardising them. 50 “ACE” projects (<strong>BNP</strong> <strong>Paribas</strong>’<br />
adaptation of the Lean Sig Sigma method) contributed to these changes, while<br />
at the same time improving productivity and quality.<br />
The ISO 9001 (version 2000) certifi cations for the three types of formatting<br />
platforms were renewed.<br />
<strong>BNP</strong> <strong>Paribas</strong>, Lille<br />
<strong>BNP</strong> <strong>Paribas</strong> <strong>Annual</strong> <strong>Report</strong> 2007 /////// French Retail Banking<br />
50_51
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