Trend Micro Mobile Security for Symbian OS/S60 3rd Edition User's ...

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15 Troubleshooting, FAQ, and Technical Support Trend Micro Mobile Security for Symbian OS/S60 5th Edition User’s Guide Troubleshooting 15-2 The following section provides methods for addressing issues that may arise when installing, configuring, or using Mobile Security. ISSUE RECOMMENDED ACTION The device encountered a battery failure while installing Mobile Security. The installation process was stopped. My battery failed while uninstalling Mobile Security. Subsequent installation efforts would always fail. Ensure that the device has adequate power and perform the installation process again. Uninstallation did not complete. Use available tools designed for your device to remove incomplete software installations. I cannot open quarantined files. When Mobile Security quarantines a file, it encrypts the file. You may restore the quarantined file; however, Trend Micro does not recommend this action. Mobile Security is operating slowly. Check the amount of storage space available on the device. If you are approaching the device’s maximum memory limit, consider deleting unnecessary files and applications.
ISSUE RECOMMENDED ACTION I cannot perform updates while the device is connected to a host computer. I cannot perform updates using GPRS. I cannot read my serial number on the Register screen. I cannot receive SMS messages after installing Mobile Security. I cannot receive WAP Push messages even when I choose to accept the messages. Troubleshooting, FAQ, and Technical Support Verify the following: • The device’s proxy settings are identical to the host computer’s settings • The host computer is connected to the Internet Confirm that your device is connected to the Internet through a GPRS connection. If you are connected to a host computer, your device may not allow a GPRS connection. See your device’s documentation for details. Your device may be in flight mode. Switch to normal mode and then restart your handheld device. If the approved senders list is enabled and the list is empty, all SMS messages will be blocked and moved to the Spam folder. Check the Spam folder and your anti-spam settings. Your device or service may not support receiving WAP Push messages. Check your device’s documentation or contact your service provider to find out whether you can receive WAP Push messages. 15-3 15 Troubleshooting, FAQ, and Technical Support
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Trend Micro Incorporated reserves t
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Contents Chapter 1: Introducing Tre
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Reviewing Default Protection Settin
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SMS Anti-Spam Configuration .......
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Chapter 13: Using SIM Watch Underst
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Chapter 1 Introducing Trend Micro M
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Understanding Mobile Threats Introd
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Anti-Malware Scanning Introducing T
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Web Reputation Introducing Trend Mi
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Installing Trend Micro Mobile Secur
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Host Computer Installing Trend Micr
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Installing Trend Micro Mobile Secur
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To register Mobile Security: 1. On
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Chapter 3 Getting Started with Tren
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Scanning for Malware Getting Starte
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Menu Items The main screen Options
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Reviewing Default Protection Settin
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FEATURE Getting Started with Trend
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Updating Anti-Malware Components Ch
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To define more access points, edit
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To configure the intervals between
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Manual Updates To perform a manual
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Scanning for Malware Chapter 5 Tren
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Anti-Malware Scan Types Mobile Secu
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Setting the Action for Detected Fil
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To view details on a detected or un
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Advanced Anti-Malware Settings Scan
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Information on Mobile Malware To vi
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Using the Firewall Chapter 6 The Tr
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Predefined Protection Levels Using
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Using the Firewall Mobile Security
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Configuring the Firewall Protection
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Using the Firewall 5. Provide a uni
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Setting Firewall Rule List Order Us
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Enabling Intrusion Detection Using
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Filtering SMS Messages Chapter 7 Tr
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SMS Anti-Spam Configuration To conf
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Adding Senders to Your Anti-Spam Li
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The Import screen opens as shown in
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To delete a sender: Filtering SMS M
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Handling Blocked SMS Messages Mobil
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Filtering WAP Push Messages Chapter
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Enabling WAP Push Protection Filter
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4. The trusted list appears display
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Handling Blocked WAP Push Messages
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Using Web Reputation Chapter 9 Web
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Page 95 and 96: Handling Blocked Web Sites by Web R
Page 97 and 98: Using Parental Controls Chapter 10
Page 99 and 100: Configure Parental Controls Using P
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Page 103 and 104: Security Password Protection Chapte
Page 105 and 106: Create New Security Password Securi
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Page 109 and 110: Change Security Password The follow
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Page 113 and 114: SMS Remote Wipe Chapter 12 In the e
Page 115 and 116: Enable or Disable SMS Remote Wipe T
Page 117 and 118: Using SIM Watch Chapter 13 SIM Watc
Page 119 and 120: Enable or Disable SIM Watch The fol
Page 121 and 122: • From the enter new Trusted Phon
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Page 125 and 126: Viewing Logs Chapter 14 Logs contai
Page 127 and 128: Scan Log Mobile Security generates
Page 129 and 130: Task Log Mobile Security generates
Page 131 and 132: Firewall Log Mobile Security genera
Page 133 and 134: Spam Log Mobile Security generates
Page 135 and 136: WAP Push Log Mobile Security genera
Page 137 and 138: Web Reputation Log Mobile Security
Page 139 and 140: Parental Controls Log Mobile Securi
Page 141 and 142: To view each log, select the log fr
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Page 147 and 148: Frequently Asked Questions (FAQ) Tr
Page 149 and 150: Troubleshooting, FAQ, and Technical
Page 155 and 156: Glossary Terminology Definition Act
Page 157 and 158: Terminology Definition PC Suite app
Page 159 and 160: Index A actions detected files 5-7
Page 161 and 162: R real-time scan default action 5-5
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