Trend Micro Mobile Security for Symbian OS/S60 3rd Edition User's ...

More documents

Recommendations

Info

15 Troubleshooting, FAQ, and Technical Support Trend Micro Mobile Security for Symbian OS/S60 5th Edition User’s Guide Troubleshooting 15-2 The following section provides methods for addressing issues that may arise when installing, configuring, or using Mobile Security. ISSUE RECOMMENDED ACTION The device encountered a battery failure while installing Mobile Security. The installation process was stopped. My battery failed while uninstalling Mobile Security. Subsequent installation efforts would always fail. Ensure that the device has adequate power and perform the installation process again. Uninstallation did not complete. Use available tools designed for your device to remove incomplete software installations. I cannot open quarantined files. When Mobile Security quarantines a file, it encrypts the file. You may restore the quarantined file; however, Trend Micro does not recommend this action. Mobile Security is operating slowly. Check the amount of storage space available on the device. If you are approaching the device’s maximum memory limit, consider deleting unnecessary files and applications.
ISSUE RECOMMENDED ACTION I cannot perform updates while the device is connected to a host computer. I cannot perform updates using GPRS. I cannot read my serial number on the Register screen. I cannot receive SMS messages after installing Mobile Security. I cannot receive WAP Push messages even when I choose to accept the messages. Troubleshooting, FAQ, and Technical Support Verify the following: • The device’s proxy settings are identical to the host computer’s settings • The host computer is connected to the Internet Confirm that your device is connected to the Internet through a GPRS connection. If you are connected to a host computer, your device may not allow a GPRS connection. See your device’s documentation for details. Your device may be in flight mode. Switch to normal mode and then restart your handheld device. If the approved senders list is enabled and the list is empty, all SMS messages will be blocked and moved to the Spam folder. Check the Spam folder and your anti-spam settings. Your device or service may not support receiving WAP Push messages. Check your device’s documentation or contact your service provider to find out whether you can receive WAP Push messages. 15-3 15 Troubleshooting, FAQ, and Technical Support
Page 1 and 2:
Trend Micro Incorporated reserves t
Page 3 and 4:
Contents Chapter 1: Introducing Tre
Page 5 and 6:
Reviewing Default Protection Settin
Page 7 and 8:
SMS Anti-Spam Configuration .......
Page 9 and 10:
Chapter 13: Using SIM Watch Underst
Page 11 and 12:
Chapter 1 Introducing Trend Micro M
Page 13 and 14:
Understanding Mobile Threats Introd
Page 15 and 16:
Anti-Malware Scanning Introducing T
Page 17 and 18:
Web Reputation Introducing Trend Mi
Page 19 and 20:
Installing Trend Micro Mobile Secur
Page 21 and 22:
Host Computer Installing Trend Micr
Page 23 and 24:
Installing Trend Micro Mobile Secur
Page 25 and 26:
To register Mobile Security: 1. On
Page 27 and 28:
Chapter 3 Getting Started with Tren
Page 29 and 30:
Scanning for Malware Getting Starte
Page 31 and 32:
Menu Items The main screen Options
Page 33 and 34:
Reviewing Default Protection Settin
Page 35 and 36:
FEATURE Getting Started with Trend
Page 37 and 38:
Updating Anti-Malware Components Ch
Page 39 and 40:
To define more access points, edit
Page 41 and 42:
To configure the intervals between
Page 43 and 44:
Manual Updates To perform a manual
Page 45 and 46:
Scanning for Malware Chapter 5 Tren
Page 47 and 48:
Anti-Malware Scan Types Mobile Secu
Page 49 and 50:
Setting the Action for Detected Fil
Page 51 and 52:
To view details on a detected or un
Page 53 and 54:
Advanced Anti-Malware Settings Scan
Page 55 and 56:
Information on Mobile Malware To vi
Page 57 and 58:
Using the Firewall Chapter 6 The Tr
Page 59 and 60:
Predefined Protection Levels Using
Page 61 and 62:
Using the Firewall Mobile Security
Page 63 and 64:
Configuring the Firewall Protection
Page 65 and 66:
Using the Firewall 5. Provide a uni
Page 67 and 68:
Setting Firewall Rule List Order Us
Page 69 and 70:
Enabling Intrusion Detection Using
Page 71 and 72:
Filtering SMS Messages Chapter 7 Tr
Page 73 and 74:
SMS Anti-Spam Configuration To conf
Page 75 and 76:
Adding Senders to Your Anti-Spam Li
Page 77 and 78:
The Import screen opens as shown in
Page 79 and 80:
To delete a sender: Filtering SMS M
Page 81 and 82:
Handling Blocked SMS Messages Mobil
Page 83 and 84:
Filtering WAP Push Messages Chapter
Page 85 and 86:
Enabling WAP Push Protection Filter
Page 87 and 88:
4. The trusted list appears display
Page 89 and 90:
Handling Blocked WAP Push Messages
Page 91 and 92:
Using Web Reputation Chapter 9 Web
Page 93 and 94: Enable or Disable Web Reputation Us
Page 95 and 96: Handling Blocked Web Sites by Web R
Page 97 and 98: Using Parental Controls Chapter 10
Page 99 and 100: Configure Parental Controls Using P
Page 101 and 102: Handling Blocked Web Sites by Paren
Page 103 and 104: Security Password Protection Chapte
Page 105 and 106: Create New Security Password Securi
Page 107 and 108: 2. After reading the new Security P
Page 109 and 110: Change Security Password The follow
Page 111 and 112: 5. Type your new password in the En
Page 113 and 114: SMS Remote Wipe Chapter 12 In the e
Page 115 and 116: Enable or Disable SMS Remote Wipe T
Page 117 and 118: Using SIM Watch Chapter 13 SIM Watc
Page 119 and 120: Enable or Disable SIM Watch The fol
Page 121 and 122: • From the enter new Trusted Phon
Page 123 and 124: • The system returns to the main
Page 125 and 126: Viewing Logs Chapter 14 Logs contai
Page 127 and 128: Scan Log Mobile Security generates
Page 129 and 130: Task Log Mobile Security generates
Page 131 and 132: Firewall Log Mobile Security genera
Page 133 and 134: Spam Log Mobile Security generates
Page 135 and 136: WAP Push Log Mobile Security genera
Page 137 and 138: Web Reputation Log Mobile Security
Page 139 and 140: Parental Controls Log Mobile Securi
Page 141 and 142: To view each log, select the log fr
Page 143: Chapter 15 Troubleshooting, FAQ, an
Page 147 and 148: Frequently Asked Questions (FAQ) Tr
Page 149 and 150: Troubleshooting, FAQ, and Technical
Page 155 and 156: Glossary Terminology Definition Act
Page 157 and 158: Terminology Definition PC Suite app
Page 159 and 160: Index A actions detected files 5-7
Page 161 and 162: R real-time scan default action 5-5
show all

Trend Micro Mobile Security for Symbian OS/S60 3rd Edition User's ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?