Trend Micro Mobile Security for Symbian OS/S60 3rd Edition User's ...

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15 Troubleshooting, FAQ, and Technical Support Trend Micro Mobile Security for Symbian OS/S60 5th Edition User’s Guide 15-6 • Will Mobile Security log entries take up a large amount of memory space? Mobile Security allows each type of log a maximum of 16KB of memory. • Can I open detected files on my device? With real-time scan enabled, Mobile Security will block the opening, copying, or moving of any detected security risks. You may disable real-time scan, but you will risk infecting your device. • Can Mobile Security detect a mixed-compression file (for example, a ZIP file containing an SIS file)? Yes. Mixed-compression scanning is supported in Mobile Security. • Can a quarantined file be opened again? Mobile Security encrypts quarantined files to prevent users from inadvertently opening the file. You may restore the quarantined file; however, Trend Micro does not recommend this action. • How does Mobile Security match sender numbers to my SMS anti-spam filtering and WAP Push trusted lists? Mobile Security uses either partial or full matching to check sender numbers against your lists. When the sender number has seven or more digits, Mobile Security uses only the last seven digits to check the number against listed numbers with at least seven digits. When the sender's number is less than seven digits, it uses full matching. During full matching, both numbers have to have exactly the same digits. • Can I install Mobile Security with other security products? Trend Micro cannot guarantee compatibility between Mobile Security and file system encryption software. Software products that offer similar features, such as anti-malware scanning, SMS management, and firewall protection, may also be incompatible with Mobile Security.
Troubleshooting, FAQ, and Technical Support • Can I extend the license of my installation copy? Yes. You can apply to renew your Activation Code to extend your license. To purchase a new license, select "Purchase" or to renew your licence, select "Renew" on the prompt dialogue that appears when you run Mobile Security. Technical Support Trend Micro has sales and corporate offices located in many cities around the globe. For global contact information, visit the Trend Micro Web site at: http://www.trendmicro.com/en/about/contact/overview.htm The information on this Web site is subject to change without notice. Contacting Technical Support You can contact Trend Micro by fax, device, and email, or visit us at: http://www.trendmicro.com 15-7 15 Troubleshooting, FAQ, and Technical Support
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Trend Micro Incorporated reserves t
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Contents Chapter 1: Introducing Tre
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Reviewing Default Protection Settin
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SMS Anti-Spam Configuration .......
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Chapter 13: Using SIM Watch Underst
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Chapter 1 Introducing Trend Micro M
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Understanding Mobile Threats Introd
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Anti-Malware Scanning Introducing T
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Web Reputation Introducing Trend Mi
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Installing Trend Micro Mobile Secur
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Host Computer Installing Trend Micr
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Installing Trend Micro Mobile Secur
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To register Mobile Security: 1. On
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Chapter 3 Getting Started with Tren
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Scanning for Malware Getting Starte
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Menu Items The main screen Options
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Reviewing Default Protection Settin
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FEATURE Getting Started with Trend
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Updating Anti-Malware Components Ch
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To define more access points, edit
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To configure the intervals between
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Manual Updates To perform a manual
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Scanning for Malware Chapter 5 Tren
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Anti-Malware Scan Types Mobile Secu
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Setting the Action for Detected Fil
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To view details on a detected or un
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Advanced Anti-Malware Settings Scan
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Information on Mobile Malware To vi
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Using the Firewall Chapter 6 The Tr
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Predefined Protection Levels Using
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Using the Firewall Mobile Security
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Configuring the Firewall Protection
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Using the Firewall 5. Provide a uni
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Setting Firewall Rule List Order Us
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Enabling Intrusion Detection Using
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Filtering SMS Messages Chapter 7 Tr
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SMS Anti-Spam Configuration To conf
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Adding Senders to Your Anti-Spam Li
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The Import screen opens as shown in
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To delete a sender: Filtering SMS M
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Handling Blocked SMS Messages Mobil
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Filtering WAP Push Messages Chapter
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Enabling WAP Push Protection Filter
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4. The trusted list appears display
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Handling Blocked WAP Push Messages
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Using Web Reputation Chapter 9 Web
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Enable or Disable Web Reputation Us
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Handling Blocked Web Sites by Web R
Page 97 and 98: Using Parental Controls Chapter 10
Page 99 and 100: Configure Parental Controls Using P
Page 101 and 102: Handling Blocked Web Sites by Paren
Page 103 and 104: Security Password Protection Chapte
Page 105 and 106: Create New Security Password Securi
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Page 109 and 110: Change Security Password The follow
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Page 113 and 114: SMS Remote Wipe Chapter 12 In the e
Page 115 and 116: Enable or Disable SMS Remote Wipe T
Page 117 and 118: Using SIM Watch Chapter 13 SIM Watc
Page 119 and 120: Enable or Disable SIM Watch The fol
Page 121 and 122: • From the enter new Trusted Phon
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Page 125 and 126: Viewing Logs Chapter 14 Logs contai
Page 127 and 128: Scan Log Mobile Security generates
Page 129 and 130: Task Log Mobile Security generates
Page 131 and 132: Firewall Log Mobile Security genera
Page 133 and 134: Spam Log Mobile Security generates
Page 135 and 136: WAP Push Log Mobile Security genera
Page 137 and 138: Web Reputation Log Mobile Security
Page 139 and 140: Parental Controls Log Mobile Securi
Page 141 and 142: To view each log, select the log fr
Page 143 and 144: Chapter 15 Troubleshooting, FAQ, an
Page 145 and 146: ISSUE RECOMMENDED ACTION I cannot p
Page 147: Frequently Asked Questions (FAQ) Tr
Page 151 and 152: Troubleshooting, FAQ, and Technical
Page 153 and 154: Troubleshooting, FAQ, and Technical
Page 155 and 156: Glossary Terminology Definition Act
Page 157 and 158: Terminology Definition PC Suite app
Page 159 and 160: Index A actions detected files 5-7
Page 161 and 162: R real-time scan default action 5-5
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