Trend Micro Mobile Security for Symbian OS/S60 3rd Edition User's ...

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Troubleshooting, FAQ, and Technical Support
Trend Micro Mobile Security for Symbian OS/S60 5th Edition User’s Guide
Sending Security Risks to Trend Micro
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To send detected security risks and suspect files to Trend Micro for evaluation, visit the Trend Micro
Submission Wizard at:
http://subwiz.trendmicro.com/SubWiz
When you click Submit a suspicious file/undetected malware, you will be prompted to supply the
following information:
• Email—the email address where you would like to receive a response from the anti-malware team
• Product—the Trend Micro product you are currently using; if you are using multiple products, select
the most relevant product or the product you use the most
• Upload File—Trend Micro recommends that you create a password-protected zip file (using the
password virus) to contain the suspicious file; you can then select the password-protected zip file for
upload.
• Description—include a brief description of the symptoms you are experiencing; our team of virus
engineers will analyze the file to identify and characterize any security risks it may contain
When you select Next, an acknowledgement screen displays. This screen also displays a case number that
you can use to track your submission.
If you prefer to communicate by email message, send a query to virusresponse@trendmicro.com.