Annual Report 2008-2009 - Emirates.com

coordination between them. This has ensured
an improvement in profitability and unit
cost performance across all its international
operations. At the same time, each business has
focused on maintaining the highest level
of customer service standards.
Dnata Cargo
The significant shift of focus to premium
services helped Dnata Cargo succeed with their
“more with less” concept as tonnage handled for
foreign airlines declined. The division increased
revenue by 18 per cent to AED 343 million as it
handled some 627,353 tonnes of freight.
The major milestone was the launch of Calogi,
a pioneering web-based cargo services portal.
Calogi is the most comprehensive development
so far for the cargo industry, the biggest and
most complete IATA e-freight compliant solution
available today.
In all, 116,000 documents were processed
through Calogi by the cargo community.
All Freight Gates reported improved
performance. The milestones for each are
covered here.
FreightGate-1 implemented 100 per cent
screening for passenger aircraft lower deck
cargo loads through the installation of two
high-powered screening machines and
introduced hand-held terminals in the cargo
build-up areas to increase productivity.
FreightGate-2 concluded a landmark deal with
Empost and reported a healthy 14.8 per cent
growth in the mail business and a 9.5 per cent
increase in courier products.
FreightGate-3 saw the completion of a special
storage section for dangerous goods. The
parking and landing restrictions, banning
certain aircraft, were compensated for by
concentration on the provision of premium
services.
FreightGate-4 saw 89 per cent occupancy
rates achieved for the 19 new agent-bonded
warehouses, which catered to the requirements
of the agent and freight forwarders, ensuring
direct delivery.
FreightGate-5 saw the fully-automated
warehouse systems operation maturing with 15
per cent volume growth over the previous year
and office occupancy reaching 90 per cent.
FreightGate-6 at the Dubai Flower Centre,
which provides special protection for
temperature-sensitive products between the
aircraft and terminal, experienced growth of
16.25 per cent.
FreightGate-7 at the Jebel Ali Free Zone moved
into a new facility increasing capacity from 500
to 2,500 square metres and reported a 15.5 per
cent growth.
FreightGate-8 sees Dnata Cargo become a
warehouse handling service provider at the new
Al Maktoum International Airport at Jebel Ali.
Preparatory work has commenced to support
the trials and the operational opening
of the new airport.
Dnata Cargo Partners added Jet Airways and
Yas Air to the total number of airlines in its
portfolio which now numbers 34.
Dnata Cargo maintained its accreditation to
ISO-9001, 14001, OHSAS 18001 and TAPA
standards.
A new joint venture was created between SDV
France, SDV Africa, Dnata and the Kanoo Group
focusing on international freight-forwarding
routes specifically serving France and Africa.
31
Helping the environment - Group
staff clean up Dubai Creek
Dnata Airport Operations
handled over 100 airlines