Annual Report 2008-2009 - Emirates.com

EmQuest
EmQuest is a travel distribution company that
manages a large network of brands, content, and
service offerings that are designed to meet the
unique and specific needs of the travel industry,
especially those based in the Middle East region.
Its core business is providing electronic global
and regional distribution services for the travel
industry through its computerised reservation
systems, leading-edge products and internetbased
solutions.
The contract to distribute Galileo GDS across the
Middle East ended in 2008. From 1st January,
EmQuest began providing Sabre solutions in the
UAE, and launched distribution services in five
new African markets including South Africa,
Kenya, Tanzania, Uganda and Zambia.
The new arrangement with the Sabre Travel
Network opens many opportunities for EmQuest
for the market expansion of new products.
The challenge of the migration from Galileo to
Sabre was managed successfully by reinforcing
training and seconding additional resources
from Sabre support centres in Dallas and
Montevideo as floor walkers to ensure onsite
performance.
Going forward, EmQuest will develop a
platform that can connect travel agents,
tour operators, car rental companies, hotels
and airlines (including low-cost carriers) with
millions of travellers around the world – easily,
effortlessly, and efficiently.
MMI
MMI achieved a 20 per cent revenue growth in
the year and has strengthened its position as
the leading distributor of licenced beverages in
the UAE, representing seven out of the world’s
ten leading principals in its chosen beverage
categories.
Its retail business has also grown strongly,
recording a 28 per cent revenue increase.
The company was particularly proud to open
Le Clos the fine wine cellar at the new Emirates
Terminal 3 at Dubai International airport,
probably the most unique shopping experience
in its category in any airport in the world today.
There are two outlets in Terminal 3 – one located
on the concourse level, open to all passengers
and the other situated in the Emirates First
Class Lounge, available for the exclusive use of
Emirates First Class passengers.
MMI has also enjoyed strong growth and
success in its investment activities in Oman and
Abu Dhabi. Its joint venture Sirocco has also
experienced a solid increase, driven by product
innovations and introduction of new products
into the market. MMI has also established a joint
venture in East Africa.
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Premier Inn at
Dubai Investments Park