Annual Report 2008-2009 - Emirates.com

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Government Travel Services (GTS) expanded its reach by opening five new implants. In partnership with the Dubai Naturalization and Residency Department, GTS opened a fully-fledged Visa Services Office at the Dnata Travel Centre and at the Emirates Group Technology Centre offering inbound visa services to the retail and corporate markets. Dnata Travel expanded its retail presence to over 50 outlets with new offices opening in Dubai Mall, Dubai Outlet Mall, Palm Jumeirah, Emirates Group Headquarters, Dubai Immigration, Sonapur, Jumeirah Beach Residence, Hatta and Ras Al Khaimah. New branches are planned to open at Dubai Investments Park, Al Ghusais and Mirdif. The new hub in the Dubai Outlet Mall was the first to showcase Dnata Travel’s new look which is based on a sleek, modern and clean design, soon to be extended to all future outlets. It was an exceptional year for Dnata Offshore and Marine Services with a 39 per cent growth in sales and new offices opened in Kuwait, Saudi Arabia, Qatar and Bahrain. The company also launched the first 24-hour marine and offshore contact centre in the region and tied up with International Airline Services (IAS) to become their sales and marketing arm. Dnata Network Air Product supported the launch of Jet Airways which now operates double daily flights to Delhi and Mumbai; helped United Airlines to successfully inaugurate new services from Dubai to Washington and relaunched Scandinavian Airline’s operations from Dubai to Copenhagen. Dnata Network Air Product also supported capacity increases to the Gulf for airlines such as Lufthansa, KLM, British Airways, Middle East Airlines, Royal Jordanian and Singapore Airlines. It won the GSA contract to represent Virgin Atlantic in Kuwait. Dnata e-commerce continued to expand its reach across the internet with a full range of online services available on dnata.com and dnatatravel.com. Its travel management solution has 21 active clients with 10,000 users in UAE, Oman, Saudi Arabia and Kuwait. Dnata World of Events managed the e-world Technopolis Association’s 5th Techno-Mart in Dubai; was responsible for the management of the 31st ISO General Assembly, which attracted delegates from more than 130 countries; and also organised the Business Travel Show, in partnership with Centaur Exhibitions, UK. Dnata Travel Services continued to develop its portfolio of luxury products comprising luxury properties across Sri Lanka, Thailand, the Maldives, Greece, Italy and Switzerland. Meanwhile, Luxury Air Travel by Dnata signed new representation agreements with Seawings, Chapman Freeborn, Royal Jet and Air Charter International. MMI Travel continued its sporting connections by being the Official Travel Agent for the recent Rugby World Cup Sevens in Dubai and for the third consecutive year, renewed its association with Cricket Logistics of the International Cricket Council, as Official Travel Agent in the Middle East for the ICC World Twenty-20, England 2009. With the rebranding of Gulf Ventures, the company launched a new B2B website and expanded its fleet of new Land Cruisers and luxury vehicles for passenger transfers. Gulf Ventures now offers two permanent desert camps, which are extremely well-equipped and capable of handling up to 1,000 guests. Dnata Travel in Saudi Arabia was recognised by the Supreme Commission for Tourism and Antiquities for the training and employment of Saudi nationals in the Eastern Province; 33 Dnata Offshore and Marine Services introduced a 24-hour contact centre Grand Hotel du Lac, one of the luxury hotel offerings from Dnata Travel Services
Group Services & Dnata CIAS serves over 20 airlines at Changi International Airport, Singapore 34 Emirates Leisure Retail opened Deli Express in Mall of the Emirates, Dubai Dnata Travel Kuwait was formally launched in October 2008; Dnata Travel Qatar was appointed HRG partner and expanded its footprint through its Al Tawfeeq Travels joint venture and Dnata Travel opened an outlet in the new Bahrain City Centre. Dnata Afghanistan became the first internationally-recognised one-stop travel shop in Kabul through its Najm Travel joint venture and Dnata Travel Abu Dhabi registered a phenomenal growth in its customer base of more than 200 per cent and won awards from KLM Dutch Airlines and Qatar Airways. The co-branded NBD-Dnata credit card also won the Best Marketing Campaign from MasterCard Worldwide. International Airport Handling Changi International Airport Services (CIAS) provides ground handling and inflight catering services to over 20 airlines at Changi International Airport in Singapore. Despite difficult market conditions, CIAS was successful in winning several new airline customers including Jetstar, Sriwijaya Airlines, Shenzhen Air and Orient Thai, whilst renewing contracts with several key customers reflecting the continued focus on achieving superior service levels. Cargo volumes declined by 12 per cent to 310,000 tonnes, mirroring the worldwide downturn in freight volumes in the second half of the year. Despite this, the business still handled 18,400 flights, representing an eight per cent increase on the previous year. CIAS also holds a 20 per cent share in Guangzhou Baiyun International Airport Handling Services Company (GAHCO) which provides handling services at Guangzhou Baiyun International Airport in China. GAHCO’s business volumes continued to grow significantly during the year. In the first full year of operation of the joint venture X’ian Dnata Airport Services (XDAS), at X’ian Xianyang International Airport in China, 41,000 flights were handled.
Page 1: Annual Report 2008-2009 The Emirate
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Page 6 and 7: 4 The Emirates Group Chairman and C
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Page 14 and 15: 12 Emirates The Airline Emirates A3
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Page 18 and 19: Other firsts included: The implemen
Page 20 and 21: A series of relief charter flights
Page 22 and 23: In West Asia, the total number of f
Page 24 and 25: Public, International, Industry and
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Page 32 and 33: coordination between them. This has
Page 36 and 37: XDAS also provided support for the
Page 38 and 39: EmQuest EmQuest is a travel distrib
Page 40 and 41: airport by serving 99,000 flights d
Page 42 and 43: Creation of the Customer Knowledge
Page 44 and 45: Tanzania; oversee Dnata Travel’s
Page 46 and 47: external agencies such as Dubai Imm
Page 48 and 49: - An enhanced version of flightcrew
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Page 52 and 53: was attended by officials of the Ba
Page 54 and 55: Contents Financial Report 2008-2009
Page 56 and 57: Consolidated financial statements T
Page 58 and 59: Profitability Group net profit for
Page 60 and 61: Value added Value added is a measur
Page 62 and 63: Fuel and oil 14,443 Employee (see (
Page 64 and 65: Capacity, traffic, load factor and
Page 66 and 67: At 31 Mach 2009: Fleet information
Page 68 and 69: Expenditure 067 2008-09 2007-08 AED
Page 70 and 71: Employee strength and productivity
Page 72 and 73: Independent auditor’s report to t
Page 74 and 75: Consolidated balance sheet as at 31
Page 76 and 77: Consolidated cash flow statement fo
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3. Critical accounting estimates an
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4. Revenue (continued) Transport re
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10. Property, plant and equipment C
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11. Intangible assets Cost 1 April
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Movement of investments in associat
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14. Other investments (continued) (
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18. Capital Capital represents the
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22. Term loans Balance brought forw
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24. Provisions (continued) (i) Fund
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27. Trade and other payables Trade
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32. Derivative financial instrument
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34. Related party transactions The
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35. Financial risk management Finan
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35. Financial risk management (cont
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36. Capital risk management Emirate
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Consolidated income statement for t
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1 April 2007 62,615 Currency transl
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1. Establishment and operations Not
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2. Summary of significant accountin
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2. Summary of significant accountin
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8. Property, plant and equipment Co
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10. Investments in subsidiaries, as
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12. Trade and other receivables Tra
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14. Employee end of service benefit
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17. Trade and other payables Less t
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23. Related party transactions The
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24. Financial risk management Dnata
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24. Financial risk management (cont
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