Annual Report 2008-2009 - Emirates.com

airport by serving 99,000 flights during the year.
Quality-wise it achieved new certificates for
ISO 9001-2000 valid from 2008 to 2011.
Quantity-wise the company delivered 29
million meals during the year, averaging a daily
82,000, including a record 101,504 on 19th
December – the highest number ever produced
by a single airline caterer in one day.
Consistent efforts have continued to maintain
hygiene standards, with security enhanced
through the activation of the Maxxess Assess
Control System which monitors and controls staff
movements through 68 doors in the facility.
With a staff force of 6,200 representing 47
nationalities, Emirates Flight Catering played
a major role in the opening of Emirates
Terminal 3, recruiting and training 670 food
and beverage staff to work in the new Emirates
First and Business Class lounges. A full range of
international cuisine is available in both lounges
round the clock, including live cooking.
The arrival of Emirates’ first A380 resulted in the
company acquiring 17 custom-built high loaders
specifically designed to cater for the A380,
joining a total fleet which will comprise 155 high
loaders by the second quarter of 2009.
In 2008, over 70,000 hours of training were
provided to more than 21,000 staff/students
through 960 training programmes.
Food Point provided 14 million meals in 2008
and is on course to deliver 16 million in 2009.
Last year, Food Point launched the new “readymeal”
concept with a major Dubai supermarket
and in 2009, it will target international casual
dining restaurant chains.
Linencraft laundered more than 15 million
kilogrammes of airline linen and institutional
uniforms. The facility is being extended to a
capacity of 140 tonnes per day.
Fuel Risk Management
The strategy is to attempt to minimise the impact
of rising fuel prices on the business, whilst also
being in a position to benefit from falling prices.
Oil price movements in 2008 caught out
many energy consumers off-guard, including
Emirates. WTI crude prices increased to record
levels of US$147 per barrel, and whilst the
company never bought into the arguments that
these prices were sustainable, one certainly did
not anticipate the historic and rapid fall to below
US$40 per barrel in the space of a few months.
Like many other airlines involved in fuel risk
management, this substantial fall in prices
in such a short time frame, coupled with the
increased volatility, also impacted Emirates.
Whilst a restructure programme was activated
immediately, it has still resulted in an increase
in fuel costs.
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Emirates Flight Catering served
99,000 flights during the year