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User Guide - Kaspersky Lab

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ADVANCED OPTIONS 279<br />

A new service referred to as the Personal Cabinet provides users access to a<br />

personal section of the Technical Support web site. The Personal Cabinet<br />

enables you to:<br />

• send Technical Support requests without logging in;<br />

• exchange messages with Technical Support without using email;<br />

• monitor requests in real-time;<br />

• view the complete history of your Technical Support requests;<br />

• obtain a backup copy of the key file.<br />

Use the Create Request link to send an online form-based request to Technical<br />

Support. Enter your Personal Cabinet on the Technical Support site which will<br />

open as a result and complete the request form.<br />

Figure 119. Technical Support Information

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