User Guide - Kaspersky Lab

300 Kaspersky Internet Security 7.0
3. Open Kaspersky Internet Security.
4. Open the application settings window and select Service.
5. Uncheck Launch application at startup and click OK.
6. Reboot the operating system in regular mode.
Send a request to Kaspersky Lab Technical Support. Open the
application main window, select Support, and click Send Request.
Describe the problem and its signature in as much detail as possible.
Make sure that you attach to your question a file containing a complete
dump of Microsoft Windows operating system. In order to create this
file, do the following:
1. Right-click My computer and select the Properties item in the
shortcut menu that will open.
2. Select the Advanced tab in the System Properties window and
then press the Settings button in the Startup and Recovery
section.
3. Select the Complete memory dump option from the drop-down
list in the Write debugging information section of the Startup
and Recovery window.
By default, the dump file will be saved into the system folder as
memory.dmp. You can change the dump storage folder by editing
the folder name in the corresponding field.
4. Reproduce the problem related to the operation of Kaspersky
Internet Security.
5. Make sure that the complete memory dump file was successfully
saved.