User Guide - Kaspersky Lab

60 Kaspersky Internet Security 7.0
As a result, Kaspersky Internet Security will begin the update process, and
display the details of the process in a special window.
5.8. What to do if protection is not
running
If problems or errors arise in the performance of any protection component, be
sure to check its status. If the component status is not running or running
(subsystem malfunction), try restarting the program.
If the problem is not solved after restarting the program, we recommend
correcting potential errors using the application restore feature
(Start→Programs→ Kaspersky Internet Security 7.0 →Modify, restore, or
remove).
If the application restore procedure does not help, contact Kaspersky Lab
Technical Support. You may need to save a report on component operation to
file and send it to Technical Support for further study.
To save component report to file:
1. Select component under Protection in the application main window and
click on Open Report (component currently running) or Open Last
Start Report (component disabled).
2. In the report window, click Actions → Save as and in the window that
opens, specify the name of the file in which the report will be saved.