BDS market development guide.pdf - PACA

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A-5 Hitchins, R and Gibson, A; "The Kenya Management Assistance Program- Innovative Delivery of Counseling and Training"; Paper presented to the Workshop on BDS for SMEs, "How sustainable Can Business Development Services Really Be?"; Harare, 29 th September - 1 st October, 1998. Hileman, Milena and Jim Tanburn, The Wheels of Trade – Developing Markets for Business Services. IT Publications, London, 2000. Lee, Yoo-Mi, and Marshall Bear, “Business Service Centers in Ukraine: A Study of the Agency for the Development of Enterprise, the L'viv NewBizNet Business Service Center, and the Vinnytsia Consulting Center,” Development Alternatives, Inc. August 1999. Lusby, Frank, “Sector Approach to Enterprise Development, Action for Enterprise, August, 1999. McKenzie, John, “Creating a Market in Management Training for Vietnamese’s Private Firms: MPDF’s Experience”, Mekong Project Development Facility (IFC). Prepared for the Donors Committee Conference on Business Services for Small Enterprises in Asia: Developing Markets and Measuring Performance, Hanoi, April 2000. McVay, Mary, “Measuring the Performance of Business Development Services for Small Enterprises: Guide to the Preparation of Case Studies for the BDS Conference in Hanoi, Vietnam 2000. USAID Microenterprise Best Practices Project and ILO’s ISEP programme. September, 1999. McVay, Mary, “Micorenterprise Marketing: Trends, Lessons Learned and Challenges,” SEEP 1999. Miehlbradt, Alexandra Overy with contributions from Ronald T. Chua, “Technical Note: Applying Marketing Research Tools to the Design and Improvement of Business Development Services”. United States Agency for International Development Microenterprise Best Practices managed by Development Alternatives, Inc., June 1999. Mikkelsen, Lene, “Good Practice in Microenterprise marketing: Cases from Latin America,” IDB, Prepared for the Donors Committee Conference on Business Development Services: Building a Modern and Effective Business Service Sector for Small Enterprises. Rio de Janeiro Brazil, 1999. Newnham Jack,“BRAC Poultry Programme in Bangladesh,” DFID, Donors Committee Conference on Business Services for Small Enterprises in Asia: Developing Markets and Measuring Performance, April 2000.
A-6 Oldsman, E: "Evaluation as an Effective Management Tool," Paper prepared for the Donor Committee Conference on Business Services for Small Enterprises in Asia: Developing Markets and Measuring Performance, Hanoi, April 2000. Riddle, Dorothy; "Service-Led Growth: The Role of the Service Sector in World Development," Praeger Publications (USA); 1992. Riddle, Dorothy, “What Do We Know About BDS Markets?” Service-Growth Consultants Inc., sponsored by the Mekong Project Development Facility (IFC). Prepared for the Donors Committee Conference on Business Services for Small Enterprises in Asia: Developing Markets and Measuring Performance, Hanoi, April 2000. Sandee, Henry and Sandra C. van Hulsen, “Business Development Services for Small and Cottage Industry Clusters in Indonesia: A Review of Case Studies from Central Java”, Vrije Universiteit Amsterdam, sponsored by the Ministry of Foreign Affairs of The Netherlands. Prepared for the Donors Committee Conference on Business Services for Small Enterprises in Asia: Developing Markets and Measuring Performance, Hanoi, April 2000. Schor, Gabriel and Lara Goldmark, “Voucher Programs: Potential, Problems and Prospects”. Prepared for the Donors Committee Conference on Building a Modern and Effective Business Development Services Industry in Latin America and the Caribbean, Rio de Janeiro, March 1999. Tomecko, Jim, “The Application of Market Led Tools in the Design of BDS Interventions Or (Influencing the Price of Soup in Nepal)”, GTZ/IEDI Nepal. Prepared for the Donors Committee Conference on Business Services for Small Enterprises in Asia: Developing Markets and Measuring Performance, Hanoi, April 2000. World Bank; "World development report: the state in a changing world"; Oxford University Press (1999).
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BDS Market Development: A Guide for
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Alan Gibson is a co-founder of The
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ii CHAPTER FOUR HOW DO WE GET THERE
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iv Table 1 Implications of Differen
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vi How to Use This Guide: A Quick R
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2 • To address poverty, governmen
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4 • Potentially, a range of provi
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6 Figure 2: Flows of Services in th
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8 • Efficiency—The cost bases o
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10 • Advocacy: for the business c
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13 CHAPTER TWO WHERE WE ARE NOW—A
Page 25 and 26:
15 The flow diagram of an effective
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17 KEY CHARACTERISTICS OF EFFECTIVE
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19 Figure 7: Quadrant of Supply-sid
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21 • Consumers—such as female-o
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23 WHERE SHOULD INTERVENTIONS FOCUS
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25 Figure 10: Matching Market Analy
Page 37 and 38: 27 CHAPTER THREE WHERE DO WE WANT T
Page 39 and 40: 29 Markets are institutions. Develo
Page 41 and 42: 31 What Needs to Be Done?—Key Sup
Page 43 and 44: 33 Box 7: Key Considerations in Ass
Page 45 and 46: 35 Figure 12: Functions of the Stat
Page 47 and 48: 37 Table 2: Sustainability Framewor
Page 49 and 50: 39 CHAPTER FOUR HOW DO WE GET THERE
Page 51 and 52: 41 Figure 13: Where to Intervene to
Page 53 and 54: 43 • Consistent Policies and Appr
Page 55 and 56: 45 • Have been developed to be pe
Page 57 and 58: 47 Avoiding overloading may involve
Page 59 and 60: 49 C For new product development, a
Page 61 and 62: 51 • Precisely, what are they goi
Page 63 and 64: 53 Existing MARKET (sub-sector, ent
Page 65 and 66: 55 To Reach Female-Owned Businesses
Page 67 and 68: 57 C Informal, and C Individuals. T
Page 69 and 70: 59 The drawbacks of tender-based se
Page 71 and 72: 61 CHAPTER FIVE HOW DO WE ASSESS OU
Page 73 and 74: 63 • How well?—the quality dime
Page 75 and 76: 65 day income * This highlights key
Page 77 and 78: 67 Beyond SMEs—Unchanged Indicato
Page 79 and 80: 69 Figure 16: Measurement Methods i
Page 81 and 82: 71 • Donors may be interested in
Page 83 and 84: 73 and poverty reduction? Or is the
Page 86 and 87: A-3 KEY REFERENCES Anderson, Gavin,
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