Untitled - Yukon College

school of management,
tourism and hospitality
Food and Beverage
Operations
t. 867.668.8762
mth@yukoncollege.yk.ca
Credential: CERTIFICATE
Credits: 30
Duration: one year
Program Overview
Students will develop the knowledge
and skills required to build a successful
hospitality career. The focus is on the
food service management skills that are
essential for success. These skills include
marketing, business communications
and financial management.
Students acquire their hospitality
knowledge through a blend of
classroom learning and experiential
activities. The experiential activities are
held in an on-campus dining room,
The Hilltop Bistro, in teaching kitchens
and with special events. These activities
provide the opportunity to practice in a
safe, yet very real, working environment.
The objective of the Food and Beverage
Operations certificate program is to
provide skills and knowledge in the
art of eating and dining, bartending
and dining room service. In addition,
students will expand on those
fundamentals with an understanding of
food and beverage cost control, food
production principles, professional
customer service, marketing, computer
applications, financial success and event
planning.
Admission Requirements
• English 10 and Math 10
(Applications, Principles,
Apprenticeship and Workplace, or
Foundations and Pre-Calculus); OR
• Mature Student Status with
acceptable scores on College
Assessments or the GED® test
Other Requirements
This is an academic and experiential
program which is based on active and
regular student participation.
Students are expected to:
• Actively participate in all aspects of
the program including orientation
activities, classes, class meetings,
related workshops, dining room
activities and special events.
• Be punctual and flexible with
scheduling on a consistent basis.
• Use information technology and
strengthen internet and library
research skills.
• Maintain communication with
instructors.
• Respect differences and be open to
a variety of perspectives.
• Adhere to program expectations
documented in the Food and
Beverage Operations certificate
program outline and individual
course outlines regarding
attendance, confidentiality,
professional conduct, team work,
writing criteria, etc.
Transferability
Transfer/Equivalency/Accreditation is
in progress.
Ancillary Fees
Students are also required to purchase
and maintain uniforms and tools as set
out by the program.
Employment
Upon completion of the program,
graduates are prepared to work
regionally, nationally and internationally
in any front-of-house food and
beverage operation including
restaurants and hotels, lodges, resorts
and catering companies.
General Outcomes
Upon successful completion of the
program, students will be able to:
• Work with a group of people
committed to a common purpose
and approach for which they hold
themselves accountable and, as
a result, improve their collective
performance.
• Comprehend, synthesize and
evaluate elements of professional
service management.
Required Courses:
ACCT 120: Accounting I (3 credits)
HOSP 105: Food Production Principles (3 credits)
HOSP 101: Food and Beverage Service I (3 credits)
COMM 040: Communications at Work (3 credits)
COMM 050: Computer Fundamentals (3 credits)
FOODSAFE, WHMIS, BARS, FIRST AID/ CPR,
PASSPORT to SAFETY
BUS 132: Marketing Management (3 credits)
HOSP 103: Leadership and Management (3 credits)
HOSP 102: Food and Beverage Service II (3 credits)
TOUR 257: Event Management (3 credits)
ACCT 121: Hospitality Accounting (3 credits)
• Demonstrate the skills and
behaviours required during
customer involvement to analyze,
judge and act in ways that
contribute to customer satisfaction.
• Use purposeful and reflective
judgment to formulate rational
solutions to situational problems
and to make sound business
decisions.
• Apply the general business
tenets of right, good and fair
to organizational transactions,
activities and pursuits.
• Demonstrate the knowledge
of fundamental principles of
leadership and model the behaviour
of effective leaders.
Other
There are times when students attending
the Food and Beverage certificate
program are expected to participate
in special events and dining room
activities outside of pre-scheduled class
times. Every effort will be made to
give students advanced notice of these
activities.
Check our website for course descriptions
www.yukoncollege.yk.ca
72 www.yukoncollege.yk.ca
Ayamdigut Campus toll free: 1.800.661.0504 Admissions: 867.668.8710 Yukon College 2012/13