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NV52/NV54/NV56/NV58 Service Guide - tim.id.au

NV52/NV54/NV56/NV58 Service Guide - tim.id.au

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Diagnosing problems<br />

116<br />

CHAPTER 4: Troubleshooting<br />

Use the following procedure as a gu<strong>id</strong>e for diagnosing notebook problems.<br />

Important<br />

The diagnostic tests are intended to test only Acer products. Non-Acer<br />

products, prototype cards, or modified options can give false errors and inval<strong>id</strong><br />

system responses.<br />

1 Obtain the failing symptoms in as much detail as possible.<br />

2 Verify the symptoms by attempting to re-create the failure by running the<br />

diagnostic test or by repeating the same operation.<br />

3 Use the following table with the verified symptom to determine which page<br />

to go to.<br />

Symptoms (Verified) Go To<br />

Power failure. (The power indicator does<br />

not go on or stay on.)<br />

POST does not complete. No beep or<br />

error codes are indicated.<br />

POST detects an error and displayed<br />

messages on screen.<br />

Other symptoms (LCD display problems<br />

or others).<br />

Symptoms cannot be re-created<br />

(intermittent problems).<br />

“Testing the power system” on page 118<br />

n “Power-On Self-Test (POST) error<br />

message” on page 120<br />

n “Undetermined problems” on page 133<br />

“Index of error messages” on page 121<br />

“Power-On Self-Test (POST) error message”<br />

on page 120<br />

n Use the customer-reported symptoms and<br />

go to “Power-On Self-Test (POST) error<br />

message” on page 120<br />

n “Intermittent problems” on page 132<br />

n “Undetermined problems” on page 133

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