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Expanding the Public Sphere through Computer ... - ResearchGate

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CHAPTER 3. TECHNOLOGY & THE PUBLIC SPHERE 45<br />

mass media (see Ganley (1992), Neuman (1991), Rice (1984) and Abramson,<br />

Arterton & Orren (1988)), and implies that <strong>the</strong> structural characteristics of media<br />

are related to <strong>the</strong> democratic character of communication within <strong>the</strong>m. Abramson,<br />

Arterton & Orren (1988) list six properties in <strong>the</strong>ir chapter, “What’s New About<br />

<strong>the</strong> New Media?” while Neuman (1991) identifies nine “Generic Properties of <strong>the</strong><br />

New Media.”<br />

Some of <strong>the</strong> characteristics suggest a maintenance of <strong>the</strong> existing structure of relationships<br />

among participants in communicative exchanges, albeit at a decreasing<br />

cost, increasing volume, increasing content diversity and increasing speed. Vast<br />

shifts in <strong>the</strong> volume of information, <strong>the</strong> rapidity with which it moves, or <strong>the</strong> financial<br />

resources which it requires are not <strong>the</strong> engine of change driving <strong>the</strong> most<br />

significant new uses of media technology. If <strong>the</strong> revolution in media use was to be<br />

described with one word, that word would have to be “control.” Beniger (1986)<br />

has it right when he locates <strong>the</strong> change mechanism during <strong>the</strong> past 150 years in <strong>the</strong><br />

“control revolution.” Without major shifts in control over media and information,<br />

all of <strong>the</strong> developments discussed above would have resulted in mere extensions<br />

of <strong>the</strong> old media.<br />

Neuman (1991) and Abramson, Arterton & Orren (1988) examine separately developments<br />

in “user” control and “producer” control. The most important development<br />

in <strong>the</strong> revolution of control in media is what Smith (1980, 21) has<br />

labeled as a shift in sovereignty: “In computer-controlled information systems <strong>the</strong><br />

sovereignty over <strong>the</strong> text moves from <strong>the</strong> supplier of information to <strong>the</strong> controller<br />

of <strong>the</strong> technology.” With this sovereignty comes unprecedented control over receiving,<br />

collecting, storing, formatting, processing and distributing information<br />

(Schneider 1990).<br />

It is in describing <strong>the</strong> use of media technology that <strong>the</strong> separate powers of consumer<br />

and producer control become obvious. When <strong>the</strong> technology being discussed<br />

is a distribution medium, <strong>the</strong> producer has access to vastly increased control<br />

mechanisms. The ability to target a specific audience is a form of producer<br />

control greatly expanded in <strong>the</strong> new media environment (Abramson, Arterton &<br />

Orren 1988, Neuman 1991). By transmitting a message to a preselected audience<br />

on <strong>the</strong> basis of facts or perceptions of specific individuals – in essence, creating<br />

an audience or a public for a specific message – <strong>the</strong> producer presumably<br />

is exercising a greater degree of control over <strong>the</strong> information than by transmitting<br />

<strong>the</strong> same message to an undifferentiated, heterogeneous mass audience. The<br />

audience begins to look less and less like <strong>the</strong> traditional audience for mass com-

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