WYNDHAM WORLDWIDE CORPORATION
WYNDHAM WORLDWIDE CORPORATION
WYNDHAM WORLDWIDE CORPORATION
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we offer property owners marketing services, quality control services and property management services ranging<br />
from key-holding to full property maintenance for such properties. Our vacation exchange and rentals business has<br />
over 150 worldwide offices. We market our services and products using ten primary consumer brands and other<br />
related brands.<br />
Vacation Exchange<br />
Through our vacation exchange business, RCI, we have relationships with over 4,000 vacation ownership resorts<br />
in approximately 100 countries. We have 3.8 million vacation exchange members and generally retain more than<br />
85% of members each year, with the overall membership base currently stable and expected to grow over time, and<br />
generate fees from members for both annual membership subscriptions and transaction based services. We acquire<br />
substantially all members of our exchange programs indirectly. In substantially all cases, an affiliated resort<br />
developer buys the initial term of an RCI membership on behalf of the consumer when the consumer purchases a<br />
vacation ownership interval. Generally, this initial term is either 1 or 2 years and entitles the vacation ownership<br />
interval purchaser to receive periodicals published by RCI and to use the applicable exchange program for an<br />
additional fee. The vacation ownership interval purchaser generally pays for membership renewals, or such member<br />
renewals are paid for on the purchaser’s behalf by the developer. Additionally, such purchaser generally pays any<br />
applicable fees for exchange transactions.<br />
RCI operates three worldwide exchange programs that have a member base of vacation owners who are<br />
generally well-traveled and who want flexibility and variety in their travel plans each year. Our vacation exchange<br />
business’ three exchange programs, which serve owners of intervals at affiliated resorts, are RCI» Weeks, RCI<br />
Points» and The Registry Collection». Participants in these vacation exchange programs pay annual membership<br />
dues. For additional fees, participants are entitled to exchange intervals for intervals at other properties affiliated<br />
with our vacation exchange business. In addition, certain participants may exchange intervals for other leisurerelated<br />
services and products. We refer to participants in these three exchange programs as “members.”<br />
The RCI Weeks exchange program is the world’s largest vacation ownership exchange network and generally<br />
provides members with the ability to trade week-long intervals in units at their resorts for week-long intervals at the<br />
same resorts or at comparable resorts. Additionally, with significant technology enhancements that RCI made to its<br />
Weeks program in 2010, RCI Weeks members are better able to understand the trading power value of their vacation<br />
interval once deposited with RCI. Such members can also combine deposited timeshare intervals which allow them<br />
the ability to transact into higher-valued vacations and receive a deposit credit if the value of their deposited interval<br />
is greater than the interval that they have received by exchange. See below under Internet for more information<br />
about this comprehensive initiative.<br />
The RCI Points exchange program, launched in 2000, is a global points-based exchange network, which<br />
allocates points to intervals that members cede to the exchange program. Under the RCI Points exchange program,<br />
members may redeem their points for the use of vacation properties in the exchange program or for other services<br />
and products which may change from time to time, such as airfare, car rentals, cruises, hotels and other<br />
accommodations. When points are redeemed for these other services and products, our vacation exchange business<br />
gains the right to these points so it can rent vacation properties backed by these points in order to recoup the<br />
expense of providing other services and products. In 2010, RCI launched RCI Points PlatinumSM membership, a<br />
premium level of membership and the latest enhancement to its successful RCI Points exchange program that offers<br />
exclusive exchange and lifestyle benefits to subscribing members.<br />
We believe that The Registry Collection exchange program is the industry’s largest and first global exchange<br />
network of luxury vacation accommodations. The luxury vacation accommodations in The Registry Collection’s<br />
network include higher-end vacation ownership resorts, fractional ownership resorts, condo-hotels and yachts. The<br />
Registry Collection program allows members to exchange their intervals for the use of other vacation properties<br />
within the network for a fee and also offers access to other services and products, such as cruises, yachts, adventure<br />
travel, hotels and other accommodations. The members of The Registry Collection exchange program often own<br />
greater than two-week intervals at affiliated resorts.<br />
Our vacation exchange business operates worldwide primarily in the following regions: North America, Europe,<br />
Latin America, Southern Africa, Asia, Pacific and the Middle East. We tailor our strategies and operating plans for<br />
each of the geographical environments where RCI has or seeks to develop a substantial member base.<br />
Vacation Rentals<br />
The vacation rental properties we market are principally privately-owned villas, homes, cottages, bungalows,<br />
campgrounds, apartments and condominiums that generally belong to independent property owners. In addition to<br />
these properties, we market inventory from our vacation exchange business and from other sources. We generate fee<br />
income from marketing and renting these properties to consumers. We currently make nearly 1.2 million vacation<br />
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